---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure virtual agent

# Configure Healthcare and Life Sciences
Virtual Agent conversations to view a healthcare request status {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The predefined Healthcare and Life Sciences
Virtual Agent chatbot conversation enables patients to view their healthcare
request status.

A Virtual Agent conversation topic defines the dialog between the Virtual Agent chatbot and the patient to accomplish a specific goal. The
information exchanged during the conversation flow, such as user inputs and virtual agent
responses, enables the virtual agent to fulfill a request or help complete a task.

Virtual Agent when integrated with the Healthcare and Life Sciences Service Management Core application, enhances the patient experience by
addressing request-related queries immediately. At any time during a virtual conversation, a
patient can request to interact with a live agent. For more information, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

The Healthcare and Life Sciences Service Management Core application includes the read-only
Check request status
Virtual Agent topic. When the Check request status topic
is active, patients can search for their requests and check the status of an existing active
request. To make a Virtual Agent topic available, as a user with the admin
role, you must publish a predefined Virtual Agent topic. For more information,
see [Publish a Virtual Agent
topic](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

As an administrator, you can also duplicate a pre-defined Virtual Agent topic
to customize and then publish the topic. For more information, see [Duplicate a Virtual Agent
topic](https://www.servicenow.com/docs/access?context=duplicate-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).