---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Appointment reminders and questionnaires

# Configure an appointment reminder and pre-appointment questionnaire {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

By default, appointment reminders aren't sent to the user. To enable appointment reminders, you must configure the appointment reminder in the appointment configuration record. You can also configure the pre-appointment
questionnaire for users.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The appointment reminder sends a reminder email and a pre-appointment questionnaire
to the user at a specified time.

## Prozedur

1. To configure the appointment reminder.
   1. Navigate to Vaccine Administration ManagementAdministrationAppointment Configurations.
   2. Open the Schedule Vaccine Appointment record.
   3. In the Appointment reminder field, select the reminder time.  
      Hinweis:  
      If the field doesn't appear on the form, a user with the admin role must configure the form layout to include it. In the form header, click the form context menu icon (![Form context menu icon.]()). Navigate to ConfigureForm Layout and move the Appointment reminder field to the Selected list, then click Save.By default, appointment reminders aren't sent to the user. If you want the user to receive the email reminder, configuration of both the appointment reminder and the pre-appointment questionnaire is required.
   4. Click Update.
   {#configure-vaccine-user-questionnaire__substeps_tzp_44c_m4b}
2. Configure the pre-appointment questionnaire.
   1. Navigate to Vaccine Administration ManagementAdministrationPre-appointment Questionnaire.  
      The Pre-appointment Questionnaire record producer is displayed.
   2. In the Variable Sets related list, open the Pre-vaccination screening record.  
      The <var class="keyword varname">Pre-vaccination screening</var> variable set is displayed.
   3. In the Variables related list, create or update variables for the questionnaire.  
      For details on how to configure a variable, see [Service catalog variables](https://www.servicenow.com/docs/access?context=c_ServiceCatalogVariables&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
      Wichtig:  
      Don't configure the <var class="keyword varname">task_id</var> and <var class="keyword varname">is_portal</var> variables.

   4. Click Update.
   {#configure-vaccine-user-questionnaire__substeps_k3s_s4c_m4b}