---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Set up the AEM approval process

# Configuring the approval process of AEM requests {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can define the conditions for approval of changes to the current maintenance plan for a medical device model associated with a medical device AEM case.  
Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").

As a user with the admin role, you can configure decision tables to initiate the approval workflow for an alternative equipment maintenance (AEM) request when the decision condition is satisfied for a medical device AEM
case. For example, as part of the maintenance plan scheduling process, you can define conditions to send the AEM request for approval to specific users for reviewing and approving the plan when the state of the medical device AEM is set to Review in progress.

You configure decision tables for medical device AEM cases by navigating to AllSystem DefinitionDecision Tables. When configuring decision tables for medical device AEM cases, associate the column in the Medical device case \[sn_hcls_cmms_case\] table as a decision input. By default, the Medical device AEM approval
decision table is available within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application to configure the decision conditions for the approval of AEM requests.

The Trigger medical device AEM approval business rule runs when a clinical engineer selects Request approval during the review of an AEM request in the playbook. The business rule
triggers the approval workflow, if available, for the AEM review. When the decision conditions are satisfied, the approval request is sent to all the approvers. If no approval workflow is available, the AEM request is automatically
approved.  
Hinweis:  
When configuring the decision approval flow using the Workflow Studio feature, make sure that the Approval field configured for the Medical device case \[sn_hcls_cmms_case\] table is set to Approval for the last level of the approval action only. For more information, see [Ask for Approval step](https://www.servicenow.com/docs/access?context=ask-approval-action-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

To learn more, see [Decision Tables](https://www.servicenow.com/docs/access?context=decision-table&version=australia&pubname=australia-application-development&ft:locale=en-US).