---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Extend the healthcare case table

# Create a table for B2B2C in Healthcare and Life Sciences Service Management Core {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a table that extends the Healthcare case table.

## Vorbereitungen

Assign the case viewer role for contacts. For more information, see [Assign the case viewer role for contacts in B2B2C in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/DL7ij5c9YxVvl6IGpc6W~w "Contacts must have the sn_hcls.case_viewer role for read access to healthcare case fields.").

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The Healthcare and Life Sciences Service Management Core case table must be extended in order for new cases to be created.

## Prozedur

1. Navigate to System DefinitionsTables.
2. Click New.
3. On the form, enter a label.
4. Set the Extends table field to the Healthcare case table.
5. In the Controls related list, add the sn_customerservice.customer user role.

## Ergebnisse

A table is created that extends the Healthcare case table for use with B2B2C.

## Nächste Maßnahme

Create a record producer for use with B2B2C. For more information, see [Create a record producer for B2B2C in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/ZOTPwm~bp37DeTcfQYtecQ "Create a record producer for use with B2B2C.").