---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage device out-of-service cases

# Managing medical device out-of-service cases in Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can use Workspace to manage medical device out-of-service cases.  
Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/SfDwT1Lku2oUjCFf5c0Clw "ServiceNow Clinical Device Management streamlines the management of medical devices.").

When a request for setting a medical device to out-of-service is submitted from a service portal, a medical device out-of-service case is created for a clinical engineer to work on. As a clinical engineer with the
sn_hcls_cmms.clinical_engineer role, you can manage the setting of a medical device to out-of-service. To learn more, see [Healthcare Computerized Maintenance Management System - Medical devices out-of-service scenario](https://servicenow-prod.fluidtopics.net/xy9H2HvwR9FNDaBwAAYjTw "Use the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application for setting medical devices to out-of-service and creating disposal work orders for them.").
{#cmms-managing-medical-device-retiring__table_aqr_bcc_bvb__entry__2}

| Task | Description |
|-|-|
| [Access the Workspace](https://servicenow-prod.fluidtopics.net/Ri4zhbI6KGmk6gi32m_fNQ "As a clinical engineer, you can use the landing page of the Workspace to quickly scan and access medical device cases."). | Use the home page in Workspace to quickly scan and access medical device out-of-service cases. |
| [View a medical device out-of-service case in Workspace](https://servicenow-prod.fluidtopics.net/Of0RUt9OAupKeg0Agxq0oA "View a medical device out-of-service case in Workspace to complete the process of setting medical devices to out-of-service."). | View a medical device out-of-service case in Workspace to complete out-of-service activities for a medical device. |
| [Understand the life cycle of a medical device out-of-service case](https://servicenow-prod.fluidtopics.net/6d1aDVVoh7yKeLbbd4~ymg "Medical device out-of-service cases within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application can be in one of the several states as it progresses through the fulfillment cycle."). | Understand the various states of a medical device out-of-service case. |
| [Work on a medical device out-of-service case](https://servicenow-prod.fluidtopics.net/Z~j8TZcUm6G9nkawPGotKQ "Use the playbook available with the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application to manage medical device out-of-service cases and complete requests for setting the medical devices to out-of-service."). | Use the playbook available with the Healthcare CMMS application to manage medical device out-of-service cases. |
[Tabelle : 1. Medical device out-of-service cases managing tasks]

{#cmms-managing-medical-device-retiring__table_aqr_bcc_bvb}