---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Approve restricted caller access privileges

# Approve restricted caller access privileges for Healthcare and Life Sciences Service Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications.{#hcls-approving-rca__hcls-approving-rca-sd}

RCA privileges define cross-scope access to an application, an event, or an application
resource. Application resources include access control roles, business rules, UI
actions, and script includes.

The real and requested RCAs required for accessing document templates from a Healthcare and Life Sciences Service Management application are included within the
Healthcare and Life Sciences Service Management Core application.

When you install a Healthcare and Life Sciences Service Management application, the
status of Real RCAs of the Document Templates application are set to
Requested. For more information, see [Requested restricted caller
access (RCA)](https://www.servicenow.com/docs/access?context=requested-rca&version=australia&pubname=australia-application-development&ft:locale=en-US).

To be able to use document templates in a Healthcare and Life Sciences Service Management application, as an administrator,
you must set the status of Real RCAs of the Document Templates
application to Allowed. For more information, see [Allow a restricted caller access privilege for document templates in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/UXYC1JqT84y7MXdXsn5lZA#hcls-approve-rca "Allow restricted caller access (RCA) privileges for the Document Templates application in the target scope to access document templates from a Healthcare and Life Sciences Service Management application.").

## Allow a restricted caller access privilege for document templates in Healthcare and Life Sciences Service Management Core {#ariaid-title2}

Allow restricted caller access (RCA) privileges for the Document Templates application in the target scope to access document templates from a Healthcare and Life Sciences Service Management application.{#hcls-approve-rca__pss-approve-rca}

### Vorbereitungen

Ensure that the application scope is set to Document Templates in the application picker. For more information, see [Application picker](https://www.servicenow.com/docs/access?context=c_ApplicationPicker&version=australia&pubname=australia-application-development&ft:locale=en-US).

Role required: admin

### Prozedur

1. Navigate to AllSystem ApplicationsApplication Restricted Caller Access.
2. In the Source Scope column of the Restricted Caller Access Privileges list, search for the Healthcare and Life Sciences Service Management Core.
3. Click a requested RCA with the Document Templates target scope.
4. On the Restricted Caller Access Privilege form, set the Status field value to Allowed.
5. Click Update.
6. Repeat steps 3 through to 5 for each requested RCA.
{#hcls-approve-rca__steps_uyb_ytj_crb}