--- sourceDocument: Australia Healthcare and Life Sciences sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Healthcare and Life Sciences ft:clusterId : - hcls bundleId : - hcls workflow : - Customer and Industry --- # Configure # Configuring Healthcare and Life Sciences Service Management Core {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 3. August 2023 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer Set up the Healthcare and Life Sciences Service Management Core application to create different types of workflow for Healthcare and Life Sciences industry solutions. {#hcls-configuring-serv-mgmt-core__table_ksw_gpr_4nb__entry__2} | Task | Description | |-|-| | [Install Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/5HEI8sHzkZxhZB6XEqdJ0g "You can install the Healthcare and Life Sciences Service Management Core application (sn_hcls) if you have the admin role. The application includes demo data Healthcare and Life Sciences Service Management Core and installs related ServiceNow Store applications and plugins if they are not already installed."). | Install the Healthcare and Life Sciences Service Management Core application to create a data model and enable digital documentation and consent management for a Healthcare and Life Sciences workflow. | | [Assign roles for Healthcare and Life Sciences Service Management Core users](https://servicenow-prod.fluidtopics.net/BDSx_sukwa6LcB7QuoUATA "Assign roles to control access to features, capabilities, and data in the Healthcare and Life Sciences Service Management Core application."). | Assign roles to control access to features, capabilities, and data in the Healthcare and Life Sciences Service Management Core application. | | [Use the Healthcare and Life Sciences data model](https://servicenow-prod.fluidtopics.net/twuvhSX2vG6c9f8nf_~OWw "The Healthcare and Life Sciences Service Management Core application provides a data model that is used in the Healthcare and Life Sciences Service Management workflows."). | Use healthcare data, case, and task tables to decide the data model for your Healthcare and Life Sciences workflows. For information about healthcare data tables, see [Healthcare and Life Sciences data model tables](https://servicenow-prod.fluidtopics.net/iJ9pmPBBTRLkjEY3rMbxyQ "Tables installed with the Healthcare and Life Sciences Service Management Core application enable you to decide the data model, tasks, and product offerings for your Healthcare and Life Sciences workflows."). Hinweis: No users, including users with the admin role, can delete data from the healthcare data tables. | | [Configure document templates for healthcare cases](https://servicenow-prod.fluidtopics.net/5iN8Kl4A3Q8lNhrQyT0NHA "Improve the patient experience by automatically identifying and assigning relevant healthcare documents including consent and privacy documents in a workflow that uses cases extending the healthcare case type."). | Digitize the generation of healthcare documents and forms by using in-built digital document templates. | | [Configure the auto-generation of documents for healthcare cases](https://servicenow-prod.fluidtopics.net/YQW6IH4bdEQsgtvRSqOp_w "You can define the conditions for auto-generating documents for a healthcare case."). | Define the conditions for auto-generating documents for a healthcare case. | | [Approve restricted caller access privileges](https://servicenow-prod.fluidtopics.net/UXYC1JqT84y7MXdXsn5lZA#hcls-approving-rca "Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications."). | Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications. | | [Configure a program and the program services](https://servicenow-prod.fluidtopics.net/ynuYc_ScCFzVwDZ8cY5S1A "You can configure the programs and the services within a program offered by healthcare organizations for patient or consumer enrollment."). | Enable the users of a Healthcare and Life Sciences Service Management application to request for the services included within a program. | | [Configure dosage specifications for a medication product](https://servicenow-prod.fluidtopics.net/54crnG1tWv3qnQwKW9qwAA "You can enable a healthcare representative to enter the dosage for a medication product by configuring dosage specifications."). | Reduce manual errors by configuring dosage specifications for a medication product associated with a program in an application. | | [Specify a to-do item for patients](https://servicenow-prod.fluidtopics.net/exfVkDkYr~Mmix5silpyeQ "Add a to-do item that patients in your healthcare organization must complete as part of their healthcare activity."). | Add a to-do item that patients in your healthcare organization must complete as part of their healthcare activity. | | [Configure the service portal to add a to-dos menu item for completing healthcare-related tasks](https://servicenow-prod.fluidtopics.net/6A69tiPZnS8g9PQF6X~1mg "Enable the to-dos menu item that uses the HCLS to dos (hcls-todo-list) widget for displaying to-do items on a service portal."). | Enable the to-dos menu item that uses the HCLS to dos (hcls-todo-list) widget for displaying to-do items on a service portal. | | [Determine the consent management process for patients](https://servicenow-prod.fluidtopics.net/RZQ5bFzgHulaBmKwEdvCrA "You can determine whether the privacy policy for patient consent needs to be routed for review and signature to the patient."). | Determine whether the privacy policy for patient consent needs to be routed for review and signature to the patient. | | [Configure the Patient Portal](https://servicenow-prod.fluidtopics.net/u8WH9MSi50g8yZ4hBF3B_Q "Set up the Patient Portal available within the Healthcare and Life Sciences Service Management Core application to enable patients to access their healthcare information from the portal."). | Set up the Patient Portal available within the Healthcare and Life Sciences Service Management Core application to enable patients to access their healthcare information from the portal. | | [Configure the Healthcare and Life Sciences Service Management Core email notifications](https://servicenow-prod.fluidtopics.net/OMuI4JEja2YOQK0X2cn1uQ "Configure the Healthcare and Life Sciences Service Management Core email notifications sent to patients about account registration with the Patient Portal."). | Configure the Healthcare and Life Sciences Service Management Core email notifications sent to patients about account registration with the Patient Portal. | | [Enable B2B2C in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/UfZIP4Zt0LMZnPmd9SRd~w "You can configure the Customer Service Management (CSM) data models to enable business-to-business-to-consumer (B2B2C). This model can be used to support employees of a business customer or end consumers of a business customer."). | Configure the Customer Service Management (CSM) data models to enable business-to-business-to-consumer (B2B2C). | | [Configure an external Redox healthcare system as a source system for a custom integration](https://servicenow-prod.fluidtopics.net/sJdkaAODxZlKOcdaGRwgxQ "Enable a custom integration application to exchange data with an external Redox healthcare system by configuring the source and destination IDs of the healthcare system in your ServiceNow instance."). | Enable a custom integration application to exchange data with an external Redox healthcare system by configuring the source and destination IDs of the healthcare system in your ServiceNow instance. | | [Secure sensitive information](https://servicenow-prod.fluidtopics.net/GrZbq3~QumgtkfhkijHB_A "Healthcare and Life Sciences Service Management Core provides encryption support to secure sensitive information."). | Prevent unauthorized users from viewing sensitive healthcare data. | [Tabelle : 1. Healthcare and Life Sciences Service Management Core configuration tasks] {#hcls-configuring-serv-mgmt-core__table_ksw_gpr_4nb}