---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Resolve a case using Workspace

# Resolve a healthcare case using CSM/FSM Configurable Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.

## Vorbereitungen

Role required: sn_ind_rmt_help.viewer

## Prozedur

1. Navigate to WorkspaceCSM/FSM Configurable Workspace.
2. Select the List icon and then navigate to CasesAll.
3. Select the EMR case that you want to work on.
4. Review and the case using the Details tab.  
   Hinweis:  
   Information from the EMR request is captured in the **EMR session overview** contextual side panel.
5. To close the EMR case, scroll to the Closure Information section.
6. In the Closure Information section, complete the form fields.
7. Select Close Case.