---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Search user records

# Search user records {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Search for a user record to check if the user record exists, before creating consumer
users.

## Vorbereitungen

Role required: sn_vaccine_sm.clinician

## Prozedur

1. Navigate to AllVaccine Administration ManagementAgentSearch Assist.
2. Select Consumer.
3. Search for the consumer record using the search options provided such as first name, last name, and phone, and click Search.  
   If the user record exists, you can find the user record under Personal information.  
   Hinweis:  
   Records of internal users who have provided personal information through the Vaccine Administration Management portal will be included in the search results. However, a clinician or a vaccine agent won't be able to book appointments on behalf of the internal users.