---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Components installed

# Components installed with EMR Help {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components are installed with activation of the EMR Help application including tables, user roles, and plugins.
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Demo data is available for this feature.

## Roles installed {#components-installed-emr-help__section_wly_yyh_wdb}

{#components-installed-emr-help__table_u1t_gb1_wdb__entry__3}{#components-installed-emr-help__help-admin}{#components-installed-emr-help__ul_xbr_sdk_4nb}{#components-installed-emr-help__help-viewer}

| Role | Description | Contains roles |
|-|-|-|
| sn_ind_rmt_help.admin | Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer. | sn_ind_rmt_help.requester |
| sn_ind_rmt_help.requester | Submit and monitor a ServiceNow service request from within an EMR system. | sn_ind_rmt_help.viewer |
| sn_ind_rmt_help.viewer | View details of the EMR data associated with a ServiceNow service request. Hinweis: Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data \[sn_ind_rmt_help_incident_data\] table. | None |
[Tabelle : 1. Roles installed in EMR Help]

{#components-installed-emr-help__table_u1t_gb1_wdb}

## Tables installed {#components-installed-emr-help__section_s1x_dzh_wdb}

{#components-installed-emr-help__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Remote Request Parameter \[sn_ind_rmt_help_request_param\] | Contains parameters for IT service requests available to the EMR system from your ServiceNow instance. |
| Remote Request Data \[sn_ind_rmt_help_request_data\] | Provides basic fields for IT service requests. You can extend this table to include more data from an IT service request. Each remote request parameter has a corresponding column in this table. |
| Remote Request Definition \[sn_ind_rmt_help_request_defn\] | Associates a task type with a request data table and also includes the request configuration mapping. |
| EMR Incident Data \[sn_ind_rmt_help_incident_data\] | Contains data from the EMR system included in IT service requests. This table extends the Remote Request Data \[sn_ind_rmt_help_request_data\] table for including any task-specific data from IT service requests. |
| Request configuration mapping \[sn_ind_rmt_help_defn_param_data_map\] | Maps request parameters with the columns in the Remote Request Data \[sn_ind_rmt_help_request_data\] data table or its child table. |
[Tabelle : 2. Tables installed in EMR Help]

{#components-installed-emr-help__table_fbz_45z_vdb}

## Plugins installed {#components-installed-emr-help__section_wqb_fpw_vnb}

{#components-installed-emr-help__table_dyd_hpw_vnb__entry__2}

| Plugin | Description |
|-|-|
| Encryption Support plugin (com.glide.encryption) | Encrypts table columns and attachments associated with an EMR system in an IT service request. |
[Tabelle : 3. Plugins installed in EMR Help]

{#components-installed-emr-help__table_dyd_hpw_vnb}

## ServiceNow Store applications installed {#components-installed-emr-help__section_lll_ksj_wnb}

{#components-installed-emr-help__table_e2s_lsj_wnb__entry__2}

| Application | Description |
|-|-|
| Industry Core (com.sn_ind) | Includes common objects, code artifacts, and request definitions for industry vertical applications. |
[Tabelle : 4. ServiceNow Store applications installed in EMR Help]

{#components-installed-emr-help__table_e2s_lsj_wnb}