---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Work on a case

# Work on a medical device issue case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Work on the medical device issue case for the corrective maintenance of medical devices.

## Vorbereitungen

Wichtig:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows in Clinical Device Management, please see [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=australia&pubname=australia-field-service-management&ft:locale=en-US). To use inventory and management workflows in Clinical Device Management, please see [Enterprise Asset Management for Healthcare](https://www.servicenow.com/docs/access?context=eam-for-healthcare&version=australia&pubname=australia-it-asset-management&ft:locale=en-US).

Role required: sn_hcls_cmms.clinical_engineer

## Prozedur

1. [Use the home page in Workspace to quickly scan and access medical device issue cases](https://servicenow-prod.fluidtopics.net/Ri4zhbI6KGmk6gi32m_fNQ "As a clinical engineer, you can use the landing page of the Workspace to quickly scan and access medical device cases.").
2. [View a medical device issue case in Workspace](https://servicenow-prod.fluidtopics.net/ErtPYt5j0uzaBFkJfV4Bhg "View a medical device issue case in Workspace to resolve the issues reported for medical devices.").
3. **Wahlweise:** [Create a work order to specify the nature of the work required to resolve the medical device issue](https://servicenow-prod.fluidtopics.net/VhbOeCSupyp2wK7dCXk9uw "Create a work order to specify the nature of the work required to resolve a medical device issue case.").
4. [Close the medical device issue case](https://servicenow-prod.fluidtopics.net/A6aFO7Js0qoE_Ehy5YYTHQ "Enter the resolution details of the medical device issue case and close a medical device issue case.").