---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Components installed

# Components installed with Pre-Visit Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Several types of components are installed with installation of the Pre-Visit Management application, including tables, user roles, ServiceNow Store applications, scheduled jobs, and business rules.
Wichtig:  
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

Demo data is available for this feature.  
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Roles installed {#pre-visit-components-installed__section_wly_yyh_wdb}

{#pre-visit-components-installed__table_qzw_m3l_4pb__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_previsit.admin | Administers who can access the Pre-Visit Management application. | sn_previsit.patient_service_agent |
| sn_previsit.patient_service_agent | Views and fulfills procedure request cases as a patient service representative. | sn_hcls.healthcare_agent |
| sn_previsit.case_creator | Creates procedure request cases for all associated objects. | sn_previsit.case_viewer |
| sn_previsit.agent_connector | Views, creates, and updates procedure request cases for all associated objects. You can combine this role with other roles for a user with the agent connector profile. For more information, see [Determining additional user profiles in Pre-Visit Management](https://servicenow-prod.fluidtopics.net/aknEs04B78yIhGe8X6LZUQ "You can determine who can act as an agent connector or contributor for procedure request cases in the Pre-Visit Management application."). | * sn_hcls.healthcare_agent * sn_previsit.sm_agent {#pre-visit-components-installed__ul_eh4_5rf_15b} |
| sn_previsit.case_viewer | Views all procedure request cases available in the application. | None |
| sn_previsit.contributor | Creates procedure request cases for patients. You can combine this role with other roles for a user with the contributor profile. For more information, see [Determining additional user profiles in Pre-Visit Management](https://servicenow-prod.fluidtopics.net/aknEs04B78yIhGe8X6LZUQ "You can determine who can act as an agent connector or contributor for procedure request cases in the Pre-Visit Management application."). | * sn_hcls.clinical_data_viewer * sn_hcls.foundation_data_viewer * sn_hcls.patient_data_viewer * sn_hcls.practitioner_data_viewer * sn_hcls.health_insurance_data_viewer * sn_previsit.case_viewer * sn_hcls.revenue_cycle_data_viewer * sn_previsit.case_creator {#pre-visit-components-installed__ul_dxs_lrf_15b} |
| sn_previsit.sm_agent | Accesses and views all data related to procedure requests as a patient service representative. | sn_previsit.case_creator |
[Tabelle : 1. Roles installed with Pre-Visit Management]

{#pre-visit-components-installed__table_qzw_m3l_4pb}

## Tables installed {#pre-visit-components-installed__section_s1x_dzh_wdb}

{#pre-visit-components-installed__table_ib2_btj_sqb__entry__2}

| Table | Description |
|-|-|
| Procedure request \[sn_previsit_procedure_request\] | Stores procedure request cases. Extends the Healthcare case \[sn_hcls_case\] table. |
[Tabelle : 2. Tables installed with Pre-Visit Management]

{#pre-visit-components-installed__table_ib2_btj_sqb}

## ServiceNow Store applications installed {#pre-visit-components-installed__section_iq1_sgj_sqb}

{#pre-visit-components-installed__table_ldj_jhj_sqb__entry__2}

| Application | Description |
|-|-|
| Healthcare and Life Sciences Service Management Core (sn_hcls) | Provides a data model and critical digital health capabilities including patient 360-degree view, consent management, and digital documentation to better address healthcare services. |
[Tabelle : 3. ServiceNow Store applications installed with Pre-Visit Management]

{#pre-visit-components-installed__table_ldj_jhj_sqb}

## Scheduled jobs installed {#pre-visit-components-installed__section_qvd_d1k_sqb}

{#pre-visit-components-installed__table_u5w_d1k_sqb__entry__2}

| Scheduled job | Description |
|-|-|
| Send procedure consent schedule | Sends procedure consent document before the procedure appointment date. |
[Tabelle : 4. Scheduled jobs installed with Pre-Visit Management]

{#pre-visit-components-installed__table_u5w_d1k_sqb}

## Business rules installed {#pre-visit-components-installed__section_s24_rdl_4pb}

{#pre-visit-components-installed__table_lyf_vdl_4pb__entry__4}

| Business rule | Table | Rule criteria | Description |
|-|-|-|-|
| Create book appointment task | Procedure request \[sn_previsit_procedure_request\] | After update | Creates an appointment task for the scheduling group when a patient opts for insurance and an agent completes the review of patient insurance. |
| Create insurance info task | Procedure request \[sn_previsit_procedure_request\] | After update | Creates an insurance task for the patient when the patient service representative completes the review of a procedure request case. |
| Update appt booked on procedure request | Book appointment \[sn_hcls_book_appt_task\] | After insert and update | Indicates that an appointment is booked for a procedure request when the appointment task moves to the terminal state. |
| Patient access to procedure request | Procedure request \[sn_previsit_procedure_request\] | Before query | Enables patients to view their procedure request cases. |
[Tabelle : 5. Business rules installed with Pre-Visit Management]

{#pre-visit-components-installed__table_lyf_vdl_4pb}