Process details page

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Process details page

    The Process details page in Process Mining offers ServiceNow customers high-level insights and interactive visualizations of their process data. It consolidates key performance information, visualized process maps, and automation opportunities into a single interface to help you analyze and optimize your processes effectively.

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    Key Features

    • Tabs for Focused Analysis:
      • Summary and Insights: Displays speed, quality, and cost insights impacting your process along with KPI summaries and route variations.
      • Analyst Workbench: Provides access to the project dashboard, visualized process maps, and advanced filter tools for detailed route and variation analysis.
      • Automation Opportunities: Uses machine learning and process analysis to identify potential automation points, currently available for ITSM workflows.
      • Process Projects: Navigate back to view all project cards and manage projects.
    • Overview Panel: Shows critical project details such as project name, data scope, record counts, route counts, average and median durations, and variation statistics. It also includes menu options to edit projects and versions.
    • Project Panel: Offers filter tools to refine data views and quick access to route details, enhancing your ability to investigate specific process behaviors.
    • Process Map: An interactive visualization accessible through the Analyst Workbench tab that allows you to:
      • View primary and secondary metrics
      • Adjust detail levels for activities and connections
      • Filter records by routes
      • Analyze model statistics such as average duration, standard deviation, and bottleneck transitions
      • Use zoom controls for better map navigation
    • Notes, Initiatives, and Scheduled Tasks Panel: Manage project notes, improvement initiatives, and monitor the status of scheduled mining and analysis tasks, supporting continuous process improvement efforts.

    Key Outcomes

    • Gain comprehensive insights into process performance, including speed, quality, and cost metrics to inform decision-making.
    • Visualize complex process flows with interactive maps, enabling detailed analysis of variations and bottlenecks.
    • Identify and prioritize automation opportunities using advanced analytics and machine learning for ITSM processes.
    • Effectively manage project details and improvements through integrated notes, initiatives, and task scheduling.

    The process details page for Process Mining provides access to high level insights and opportunities in addition to the interactive visualized process map.

    From the process details page, you can do the following:
    • Select the Summary and Insights tab to see the speed, quality, and cost insights impacting your process.
    • Select the Analyst Workbench tab to access the project dashboard, where you can view the visualized process map for your project.
    • Select the Automation Opportunities tab to find automation opportunities using machine learning and process-based analysis.
    Note:
    To go back to the projects landing page where you can see all the project cards, select the Process Projects tab.

    Overview panel

    Overview panel
    The project's overview panel displays the following overview details and brief context menu.
    UI element Description
    Overview details Important information about a project.
    • Project name
    • Table that the data reports on
    • Total records in project's scope according to the filters applied
    • Number of routes represented within the records
    • Average number of days it took records to close
    • Standard deviation variation from route duration average value.
    • Median duration value
    • Number of records included in the project's data
    Menu icon () Access the menu for additional options:
    Edit project
    Select this option to edit the current project. For more detail see Create a project or template using Project Builder.
    Edit Versions
    Select this option to change the name of a project version. For more detail see Change a project version name.

    Project panel

    Within the project view, the project panel provides business insights, filter tools to refine the data view, and access to route details.
    UI element Description
    Summary and Insights tab See business goals, summary insights for your key performance indicators, transitions, and route variation.
    Analyst Workbench tab Select this tab to access the following:
    • Breakdown Filters tab: Create and delete filter sets, and set advanced filter conditions.
    • Variation Analysis tab: View the routes distributed over the records in the data set.
    Automation Opportunities tab Helps to identify automation opportunities for your workflows. Only available for ITSM.

    Process map

    The process map shows the visualized project and routes, and provides the following tools for filtering and drilling into its view. You can access the process map through the Analyst Workbench tab.
    UI element Description
    Metrics The primary and secondary metrics to show on the process map.
    Refine

    Tune activities and connections on the map. Select this tab to access the following:

    • Activities tab: Increase or reduce the detail view of activities on the process map.
    • Connections tab: Increase or reduce the detail view of the connections between activities on the process map.
    Show Records View the records for one or more selected routes.
    Model Statistics Use statistics for the process model that help provide perspective when comparing to the overall model statistics. This tab shows the following statistics for the filtered records or selected variant route:
    • Metric: Indicates total, project-specific, or difference in metric values between compared projects.
    • Records: Number of filtered records that follow the selected route.
    • Routes: The number of routes that the filtered records followed.
    • Avg duration: The average number of days it took the filtered records or records in a selected route to close. This value compares with the average number of days duration across all records in the model.
    • Std Deviation: The variation from the route average duration value.
    • Med Duration: The middle duration value for routes.
    Bottleneck Analysis View the top transitions based on the metric filters you specify.
    Activity Legend The defined project activities that display on the process map with symbols connoting activity categories.
    Process map Interactive map from which you can view metrics for a process, add activity conditions to filter by, and perform other actions.
    Zoom Enlarge or shrink the view of the process map.

    Notes, initiatives, and scheduled tasks panel

    The notes, initiatives, and scheduled tasks panel provides tools for creating and viewing notes, snapshots, and improvement initiatives. You can also see the status of mining tasks you've scheduled.
    UI element Description
    Notes icon View the notes list, create a note, and edit or delete a note.
    Initiatives icon () View the initiatives list, create a new initiative, link to an existing initiative, or remove an initiative.
    Scheduled tasks icon () View the status of scheduled mining, filtering, and requested cluster analysis tasks.