---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Add or edit indicator scores manually

# Add or edit indicator scores manually {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can manually enter score data for automated and manual indicators. Exercise care
when editing scores for automated indicators.

## Before you begin

Role required: pa_contributor, pa_admin, pa_power_user, or admin

## About this task

You typically add scores manually for indicators that
require an update only once a month or less often. In addition, if data cannot be
collected automatically for some entities, like customers, you can manually enter or
import data.

You can manually overwrite data that a job collected. However, the next
time that a job is run that collects this data, the manually entered data is
overwritten in turn.  
Note:  
* Auditing does not track manual changes to the scoresheet. Manual inserts, updates, and deletions are not audited, even when auditing is enabled at the Dictionary level for all pa_scores tables.
* You cannot edit scores manually for formula indicators.
{#t_ManuallyAddingScoresForIndicators__ul_ulr_yrm_xvb}

## Procedure

1. Navigate to Performance AnalyticsScoresheet.
2. Select the indicator for which you want to enter manual scores.
3. **Optional:** Change the selected date by clicking the left or right arrows around the date range, or click the date range to select a new range.
4. Fill in the main scores for the indicator in the Indicator Scores row.  
   Alternatively, if an indicator contains breakdowns, fill in the indicator scores per breakdown element.  
   Note:  
   A percentage bar above each column of scores indicates the percentage of breakdown elements that contain scores. A value of 0 counts as a score; only the absence of any value counts as empty.
   1. Click Aggregate scores.
   2. Choose whether you want to use the Sum or the Average of a specific breakdown to calculate the main scores for the indicator.
   3. Select the breakdown to aggregate, such as Priority, and click Apply.  
      All scores for that breakdown are totaled or the average is
      calculated for them.

      For automated indicators that collect a second-level breakdown and
      are based on two or more breakdown sources, multi-level breakdown
      scores can be entered in the scoresheet. For example, for Open
      incidents by workgroup by priority, you can enter both scores for
      the elements of workgroup (first level) and the elements of priority
      (second level). Aggregations for these indicators are calculated in
      the same way as other breakdowns.
   {#t_ManuallyAddingScoresForIndicators__substeps_zs1_bw5_hp}
**Related tasks**   

* [Manual indicators](https://servicenow-prod.fluidtopics.net/iOhQ36oyrpO~xJyV_Tvq0A "Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system, such as customer data from a third-party sales system.")

*[\>]: and then