---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure ping-pong finding definition

# Configure ping-pong finding definition {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure ping-pong finding definitions to view a pattern where a record bounces back and forth between two steps without interruption.

## Before you begin

Role required: sn_process_optimization_analyst, sn_process_optimization_power_user, or sn_process_optimization_admin

Ping-pong finding definition surfaces areas in the process where records continuously bounce between two steps. Identifying these loops helps determine the necessary improvements.

## Procedure

1. Navigate to Improvement opportunity definition page.  
   For information about Improvement opportunity definition page, see [Set improvement opportunities](https://servicenow-prod.fluidtopics.net/viI_ZW4uJeBZ9q_UhWC8_g "Set improvement opportunities to find areas of improvement by which teams could optimize a process. You can either select from a list of rules available to you or set your own rules. Based on the rules set by you, you can view your areas of improvement.").
2. Select Create on the Ping-Pong card.  
   For a particular type of automated finding, you can create a maximum of two automated findings.
3. Provide details in the Define section.  
   {#automated-builder__table_gyh_kjk_wbc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Specify a name for your automated finding definition. |
   | Pattern type | This field is auto-populated. The automated finding definition that you chose to create is displayed here. You can change it if necessary. |
   | Field to detect the pattern on | Select any field from the table on which you want to detect this pattern. The entire finding definition works on this field. |
   | Category | Specify a category to which the automated finding definition belongs. The available options are: * Quality * Automation * Conformance * Performance {#automated-builder__ul_crp_tjk_wbc} |
   | Active | Select the field if you want this finding definition to be active. By default, it's selected. |
   | Table | Displays the table name that you have selected. This field is non-editable. |
   | Apply to process | Displays the table name that you have selected. This field is non-editable. |
   | Impacted KPIs | Select the KPIs most likely impacted by the findings. Choosing the affected KPIs enables you to assess the business impact. You can view the KPI-related findings in the insights panel of the Process Mining workspace. |
   [Table 1. Project Definition form]

   {#automated-builder__table_gyh_kjk_wbc}
4. Select Configure.  
   The Configure tab is displayed. Default values are provided. You can edit them if needed.

   According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and Insights page:
   * A record must have the minimum number of 3 uninterrupted repetitions where it alternates between two processes.
   * In the Summary and Insights page, a maximum of 10 improvement opportunities will be displayed.
   {#automated-builder__ul_ab4_cds_zbc}
5. Select Save and exit.
{#automated-builder__steps_vmx_t2k_wbc}