---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Integration with indicator data sources (PA)

# Integration with indicator data sources (PA) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using Process Mining with Platform Analytics indicator data sources enables you to perform data extraction from an indicator and analyze processes associated with KPIs such as Time to resolve.

The Process Mining plugin (com.sn_po) provides an integration between Process Mining and [indicator](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-indicator "A performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time. Businesses track these scores to measure current conditions and to forecast trends.") data sources. Integration occurs automatically when you enable the Process Mining plugin. Afterwards, you can open the Process Mining workbench from KPI Details for an indicator.

The Process Mining plugin provides template configurations for indicator
sources that use the following tables:  
* Customer service case \[sn_customerservice_case\]
* Incident \[incident\]
* Problem \[problem\]
* Change \[change\]
* Requested Item \[sc_req_item\]
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To support indicators based on other tables, create templates for those tables. For more information, see [Set up a table configuration](https://servicenow-prod.fluidtopics.net/Hbpn~lptyMm~Tn2TPVhRmA "Define the kind of data or process that you want to view and analyse in your graph. You must select a specific table (parent table) that has the data that you want to analyse.").  
Note:  
* Process Mining supports only [automated indicators](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-automated-indicator "An automated indicator uses an indicator source as its data set. The indicator source specifies a table or database view, conditions for filtering records from that source, and the frequency at which you expect to display the data. The indicator applies an aggregator and optional conditions to this data. The indicator also specifies a data collection job and any breakdowns to apply."). From KPI Details for a [formula indicator](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-formula-indicator "Produces a computed indicator score from one or more other indicators. Besides indicator scores, the formula can include calculations such as the gap between an indicator score and the indicator target."), you can still open Process Mining, but you must choose one of the contributing automated indicators in the formula.
* Process Mining does not support indicator sources that are based on [database views](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-database-view "A database view defines table joins for reporting purposes. For example, a database view can join the Incident table to the Metric Definition table. This view can be used for an indicator source.").
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## Roles

Integrating with indicators does not add any roles to Process Mining roles. To enable the integration features, you must add the PA viewer role (pa_viewer) to the Process Mining users who need this capability. Similarly, add the appropriate Process Mining role to any users who manage indicators and need Process Mining capability.

## Launch and use Process Mining {#integrate-pa__section_n4g_gjq_slb}

Integrating with indicators adds the Run process analysis option to the KPI Details menu. Users can:

* Open Process Mining for a specific indicator from KPI Details.  
  ![Run process analysis from KPI Details.]()  
* Schedule data extraction from a Performance Analytics indicator.
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When you initiate data extraction for an indicator, you see the extraction progress.
Once it completes, you can view the project from the Process Mining Analyst Workbench. If you initiate an extraction
at a later time on the same indicator settings, but on a different date, you will see a
new PA project created in the Process MiningProjectsPA Projects list.
* **[Example of an indicator using Process Mining](https://servicenow-prod.fluidtopics.net/Sa9~i4uEvsp1~m96SYybUg)**   
  Understand how you can extract data from an indicator that is based on incident, problem, change, customer service case, or request process data.

**Related concepts**   

* [Example of an indicator using Process Mining](https://servicenow-prod.fluidtopics.net/Sa9~i4uEvsp1~m96SYybUg "Understand how you can extract data from an indicator that is based on incident, problem, change, customer service case, or request process data.")  
**Related reference**   

* [Exploring indicators with KPI Details](https://servicenow-prod.fluidtopics.net/DVYJIzggAv0zPfo3DgSSBg "The KPI Details feature enables you to delve into the information behind your key performance indicators. Apply forecasts, trends, targets, and thresholds. Filter by breakdown element or apply time series aggregations.")

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