---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configuring User Experience Analytics

# Configuring User Experience Analytics {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An admin can configure Service Portal and web applications built on the ServiceNow® mobile platform to track user analytics.

## Configuration overview {#configuring-user-exp-analytics__section_tfx_dtx_nxb}

## User Experience Analytics plugin {#configuring-user-exp-analytics__section_k2m_ndf_4xb}

The User Experience Analytics plugin (com.glide.appsee) is activated by default in the ServiceNow AI Platform in a new Vancouver instance, and in upgraded instances. The plugin is responsible for:

* Checking hourly for new applications to register with the ServiceNow User Experience Analytics server
* Providing access to the User Experience Analytics Dashboard.  
  Note:  
  User Experience Analytics is not supported for on-prem instances.
{#configuring-user-exp-analytics__ul_lrr_zdf_4xb}
* **[Enable User Experience Analytics](https://servicenow-prod.fluidtopics.net/AhuYG67MyhnLHpYUJxwjLw)**   
  You can enable or disable User Experience Analytics for specific applications via the User Experience Analytics settings table.
* **[Set up User Experience Analytics](https://servicenow-prod.fluidtopics.net/QCM_3HgmN_xGB7j2WunaEQ)**   
  An admin can configure Service Portal and web applications built on the ServiceNow mobile platform to track user analytics.
* **[User privacy, tracking, and user consent management in User Experience Analytics](https://servicenow-prod.fluidtopics.net/E9igDcuu77gmEj1ipxntFA)**   
  User Experience Analytics relies on tracking user activity to measure the adoption, retention, and usage of KPIs to help you make better product and implementation decisions.
* **[Domain separation in User Experience Analytics](https://servicenow-prod.fluidtopics.net/MAmoRcOoT2GroGtZ1CRuDg)**   
  Domain separation is unsupported for User Experience Analytics.
* **[Integrate User Experience Analytics with Platform Analytics](https://servicenow-prod.fluidtopics.net/33vl7z5B0E6_VYSFacauPg)**   
  Get updates to the User Experience Analytics Performance Analytics Integration plugin from the ServiceNow Store.