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# Exploring Process Mining

# Exploring Process Mining {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Process Mining to analyze and optimize business processes.  
Process Mining enables you to find answers to process improvement questions such as:

* Where is the business spending or wasting the most time?
* What's the root cause behind slow-performing processes?
* Where should the business apply automation next in its process?
* Where is the rework occurring?
* What's the estimated cost and potential savings for each activity within a process?
* How much deviation is the business seeing in its process?

{#explore-process-mining__ul_alb_wzm_bpb}   

As an analyst, you can:

* Proactively assess and improve ITSM CSM, Financial Services Operations, and HR Service Delivery processes.
* Accelerate digital transformation. Find areas of improvement and automation based on data and your best practice content.  
As a process owner, you can:

* Get visibility into processes and start collaboration.
* Assess process bottlenecks, find areas of weakness, and find potential areas to optimize.
* **[Key features of Process Mining](https://servicenow-prod.fluidtopics.net/divoj33CEQ3KwkI0uQzMHA)**   
  Some key features of Process Mining are listed in this topic.
* **[Process Mining evaluation project for Incident Management](https://servicenow-prod.fluidtopics.net/0mNCKw2Umj6Owrd81pYS3Q)**   
  Process Mining evaluation project for Incident Management is a limited version of Process Mining that is shipped as part of the Process Mining plugin and available for customers that aren't entitled for Process Mining for ITSM. It enables you to become familiar with improving your process with Process Mining capability.
* **[Process Mining workspace](https://servicenow-prod.fluidtopics.net/hmRWmBNzpY8YnofwLK~HDg)**   
  See your business processes and workflows as visualizations from the Process Mining workspace.