---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# User Experience Analytics related properties

# User Experience Analytics related properties {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use system properties to configure User Experience Analytics in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.

## General User Experience Analytics related properties {#all-analytics-properties__section_hlx_vps_hsb}

Use the following system properties in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.

glide.analytics.enabled
:   Select whether to enable the option to track user analytics.

    * Type: true \| false
    * Default value: false
    {#all-analytics-properties__ul_kfm_1qs_hsb}

glide.analytics.user.consent.script_timeout
:   Maximum time in milliseconds that a script can run during the User Experience Analytics consent policy mechanism, when triggering the provider's custom script. The minimum value is 100 ms. The maximum value is 5000 ms.

    * Type: string
    * Default value: 2000
    {#all-analytics-properties__ul_lfm_1qs_hsb}

## User Experience Analytics related properties for Service Portal {#all-analytics-properties__section_qf3_bqs_hsb}

Use the following system properties in the Service Portal only.

glide.analytics.tracking.force_allowed.portals

:   Turns off the user consent pop-up for specified portals.

    * Type: string
    * Default value: none
    {#all-analytics-properties__ul_nfn_bqs_hsb}

glide.analytics.tracking.restricted.portals

:   Turns off user analytics tracking for specified portals.

    This property overrides the glide.sp.analytics.enabled.portals property. You specify a portal by pasting its sys_id in the Value field. To specify multiple portals, enter a comma-separated list with no spaces.

    * Type: string
    * Default value: none
    {#all-analytics-properties__ul_ofn_bqs_hsb}

glide.sp.analytics.enabled.portals
:   Enables user analytics tracking for specified portals. By default, tracking is enabled for the base system Service Portal.

    * Type: string
    * Default value: 81b75d3147032100ba13a5554ee4902b
    {#all-analytics-properties__ul_rfn_bqs_hsb}