--- sourceDocument: Xanadu Platform Analytics sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Key features of Process Mining # Key features of Process Mining {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Some key features of Process Mining are listed in this topic. Automated process discovery : Define a project by selecting a process table, and the activities and breakdowns that you want to mine. You can choose to edit a project in the Project Builder too. Configure at least one activity definition for your business process. An activity defines the different steps that can occur as part of your business process. You must configure a breakdown that acts as a filter and provides insights into the categorical volume, velocity, and conformance. Summary and Insights page : Quickly understand process performance. From the Summary and Insights page, view key performance indicators, improvement opportunities overview, and list of improvement opportunities. For more information, see [Summary and Insights page](https://servicenow-prod.fluidtopics.net/XHjBYwJT4SgjcQV4N6ygvw "The Summary and Insights page enables you to view opportunities for optimizing your process. Access the dashboard from a Process Mining project."). Analyst Workbench : Analyze business workflows visually with the interactive process map, explorative filter panel, and prebuilt performance metrics. You can see process variation, breakdowns, bottleneck analysis, and ML and smart rule-based insights. Also, all duplicate audits are removed, and that removes all self-loops in the graph. For more information, see [Analyst Workbench](https://servicenow-prod.fluidtopics.net/LGY_bIELUJiPOZBlyvSDgA "View the visualized process map with tools for managing visualizations and perform analysis tasks from a project's page."). Easy collaboration and sharing : Share projects with stakeholders and collaborate with notes and screenshots within a project. For more information on sharing projects, see [Share a Process Mining project](https://servicenow-prod.fluidtopics.net/WhGtFuQZpSzjB7GyCeGiZQ "Share a project to let others see what you see, and enable a process owner to analyze further."). For more information on creating notes, see [Adding notes to a project](https://servicenow-prod.fluidtopics.net/EfS_yT7ZCQNqo3S~5o3Psg "Add, view, and remove notes for a project to help manage tasks, ideas, and insights. Tag others to notify them to view a note."). Integrated continual optimization : Create and view statuses of improvement initiatives. For more information, see [Integration with Continual Improvement Management](https://servicenow-prod.fluidtopics.net/3o9JXdB9PPQCS~gci0gXDQ#integrate-with-continuous-i "Integrating with the ServiceNow Continual Improvement Management application enables you to create a request once you've identified an improvement opportunity."). Integration with Performance Analytics and Benchmarks : * Analyze low-performing [indicators](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-indicator "A performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time. Businesses track these scores to measure current conditions and to forecast trends.") for root cause analysis with Performance Analytics integration. For more information, see [Integration with indicator data sources (PA)](https://servicenow-prod.fluidtopics.net/UY3fyxkx94JwaUlejd4AmA "Using Process Mining with Platform Analytics indicator data sources enables you to perform data extraction from an indicator and analyze processes associated with KPIs such as Time to resolve."). * Use best practice-based implementation. Predefined ITSM Process Mining projects and improvement initiatives provide you with faster time to value. For more information, see [Content pack for ITSM](https://servicenow-prod.fluidtopics.net/6VoAlQKNoo3gjyhmpps7lw "The ITSM Process Mining Content Pack provides preconfigured Process Mining projects and improvement initiatives for IT Service Management (ITSM) processes."). {#key-features__ul_rvk_x2t_msb} Compare processes : Compare processes to investigate performance differences or deviations. For more information, see [Comparing projects](https://servicenow-prod.fluidtopics.net/q4ifOxS2uxhgPU1IolU__Q "Comparing projects side by side enables you to investigate performance differences or deviations from an ideal route."). Multi-dimensional processes : Multi-dimensional processes refer to mining a hierarchy of tables. It's a multi-table mining. It's used for a more comprehensive view into process dependencies. For more information, [Configure multi-dimensional mining](https://servicenow-prod.fluidtopics.net/2oLVkzWFidclhuxK4Jnm4g "Use multi-dimensional mining to identify inefficiencies and improve performance by evaluating data from multiple related tables."). Bottleneck analysis : View activity transitions you've defined with the bottleneck analysis feature. For more information, see [Viewing business insights](https://servicenow-prod.fluidtopics.net/25ORFp8Mn_OS5L7hqjTkWA#view-business-findings "View key information about your business process from the Summary and Insights page. See goals and performance indicators, and get insights on the improvement opportunities."). Analyze processes using ML-based clustering : Group similar records into machine learning pattern-identified clusters. For more information, see [Cluster analysis](https://servicenow-prod.fluidtopics.net/8gHVkcwOhvyVIR_di1q39g "When identifying an activity, connection, improvement opportunity, or route as a potential bottleneck, view clusters of keyword descriptions and assignment groups to gain insights."). Quickly analyze the processes behind performance indicators and record lists : Easy-to-see process behind scenarios such as bad service level agreements or CSAT scores. Run the analysis from any platform list or report. **Related concepts** * [Process Mining evaluation project for Incident Management](https://servicenow-prod.fluidtopics.net/0mNCKw2Umj6Owrd81pYS3Q "Process Mining evaluation project for Incident Management is a limited version of Process Mining that is shipped as part of the Process Mining plugin and available for customers that aren’t entitled for Process Mining for ITSM. It enables you to become familiar with improving your process with Process Mining capability.") * [Process Mining workspace](https://servicenow-prod.fluidtopics.net/hmRWmBNzpY8YnofwLK~HDg "See your business processes and workflows as visualizations from the Process Mining workspace.")