---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

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bundleId :

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workflow :

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---

# Indicator targets in KPI Details

# Indicator targets in KPI Details {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 3, 2023
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Targets are goals your organization wants to achieve. They show the difference between
the desired and actual scores of an indicator on a certain date.

A target can be personal or global. A personal target is visible only to the user that created it and appears as a light line. A global target is visible to all users and appears as a dark line. Because you cannot share a personal
target, it appears only in KPI Details and the Analytics Hub. Global targets can also appear in time series and single score data visualizations. Dashboards can alert viewers to events related to targets through [proactive analytics insights cards](https://servicenow-prod.fluidtopics.net/CthCs~Qo6E0kKEfdseL96Q "Proactive analytics automates the extraction of insights from your Performance Analytics indicators. Receive notifications on your Platform Analytics dashboards of potentially interesting changes and events in your processes.").  

## KPI Details with current target {#kpi-details-targets__example_opj_pfs_jrb}

In the following example, one target has been set on the indicator. That target was set on 1 October, with a review date of 6 November. On 31 October, the score was 169. The gap on 15 March is calculated as `Target value
- Score on selected date`. The gap is therefore 51, or 23.2%.

The card for the target in the Targets panel shows a different gap value. This gap is equal to
`Target value - Forecast score on the review date`. If you enable
Forecast in the Chart Options, you can see how this gap is
calculated more clearly. In the following example, you see that the forecast score for the
review date is 29 and the target is 30. The gap on the tile accordingly is one.

An icon displays the status as On track, Off track, or Too early to track. This icon appears
on both the chart and the Targets panel. The status is based on the predicted gap between
target and score on the review date. Because the projected score is better than the target,
the On track icon is displayed. Had it been worse than the target, the Off track icon would
be displayed. If there hadn't been enough data to predict whether the target would be met,
the Too early to track icon would be displayed.  

## KPI Details with past target {#kpi-details-targets__example_c4c_4kd_xsb}

When a target reaches its review date, it becomes known whether it has been met. The On
Track, Off track, and Too early to track icons no longer apply. Instead, either a Met or a
Not met icon is displayed. In the following example, the indicator met its target on the
review date by a margin of two. On the card, the Gap information is replaced by the final
score on the review date. This score is visible regardless of which date is chosen on the
chart. The chart still displays the gap between the score and the target on the selected
date.

## Past and current targets {#kpi-details-targets__example_vns_rt2_xsb}

When a target reaches its review date, it is no longer active. Usually you want a new
target to take effect. When you add a new target, the expired targets are still visible,
both in the chart and on cards. Here, a new target is added to the indicator after the
target from the previous example has expired. This target is based on a 10% improvement to
the previous target, as described in [Create a target in KPI Details](https://servicenow-prod.fluidtopics.net/hK9wnR0Cs5jJM0mOD2WjZA "You can set target values for indicators that apply only to specific breakdown elements and time series aggregations. The target starts to apply at a selected date and continues to apply until you set the next target. You can set a date on which you expect to reach the target, and set a new target then.").
The chart shows information about whichever target is in effect on the selected date.

* **[Create a target in KPI Details](https://servicenow-prod.fluidtopics.net/hK9wnR0Cs5jJM0mOD2WjZA)**   
  You can set target values for indicators that apply only to specific breakdown elements and time series aggregations. The target starts to apply at a selected date and continues to apply until you set the next target. You can set a date on which you expect to reach the target, and set a new target then.
* **[Edit targets in KPI Details](https://servicenow-prod.fluidtopics.net/6XMJdbU1swnnls4NtZ2q5A)**   
  Retroactively change one or more existing targets from their start date instead of ending them and starting new targets from a later date. You can edit multiple targets to have the same value, the same change in value, or the same date.
* **[Add targets for multiple breakdown elements in KPI Details](https://servicenow-prod.fluidtopics.net/YCvS2nfUF3i0eByHJlSRUA)**   
  Select multiple breakdown elements in the KPI Details target configuration panel. Add a target to each element. This target can be an improvement on a baseline instead of an absolute value.
* **[Responsibility for global indicator targets](https://servicenow-prod.fluidtopics.net/I2ZwgPWt~SFDcXki6k30wA#responsibiity-targets-kpi-details)**   
  A user can be responsible for targets on one or more Performance Analytics indicator/breakdown combinations (KPIs). Responsible users are expected to track progress towards the targets and can change the targets on their KPIs.