---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure widgets for breakdown dashboards

# Configure widgets for breakdown dashboards {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure each widget that goes on a breakdown dashboard. The configuration determines whether and how the widget follows the elements selected on the dashboard. For some widgets and indicators, you can select whether to show
multiple element values separately or as an aggregate.

## Before you begin

This task assumes that you are starting from an open breakdown dashboard.

Role required: pa_power_user, admin

## Procedure

1. On the breakdown dashboard, click the plus sign (![Plus sign button]()) to put the dashboard in edit mode.
2. Point to the widget, then click the pencil icon (![]()).  
   The widget record opens.
3. Select Follow element in the widget record.  
   Figure 1. Widget record showing options

   If you do not select Follow element for a widget, that
   widget does not follow any breakdown elements selected on the dashboard. The
   Followed breakdown and Show multiple elements as options are not visible.  
   If the widget is for a formula indicator, all contributing indicators in the formula must support the selected breakdown source on the dashboard. Otherwise, no scores are displayed in the widget. In this case, a message displays to inform you of the situation.  
   Important:  
   Do not specify a breakdown and element on the widget record when you want the elements for that breakdown to be selected on a breakdown dashboard. The element on the widget record overrides any elements selected on the breakdown dashboard for that breakdown.
4. If more than one breakdown uses one of the breakdown sources on the dashboard, specify which breakdown applies to the widget in Followed breakdown.  
   For example, the breakdowns Opened by, Requested by, Requested for, and Assigned to use the Users.Active breakdown source. If you add Users.Active to a dashboard, select the relevant breakdown in Followed breakdown for each of the widgets that you have on that dashboard. This option does not affect any other breakdown sources you may have added to the dashboard.
5. In the Show multiple elements as field, select how to show scores when a dashboard viewer selects multiple breakdown elements.  
   Choose from two possibilities:  
   * Aggregate, which shows a single, aggregate score of all selected elements.
   * Separate, which shows each selected element separately.
   {#set-up-widgets-for-breakdown-dashboards__ul_snm_wjt_fpb}

   Not all widget and indicator types support both views. Some types do not
   support selecting multiple elements at all. If it is not possible to select
   multiple elements for a widget/indicator combination, the field says
   Not available. For more information, see [Showing multiple elements separately or aggregated](https://servicenow-prod.fluidtopics.net/p7K28vzH4ZGDFu_j7azE0w "When you select multiple elements on a dashboard, widgets that follow these elements can show their values either separately or as an aggregate.").
**Related concepts**   

* [Showing multiple elements separately or aggregated](https://servicenow-prod.fluidtopics.net/p7K28vzH4ZGDFu_j7azE0w "When you select multiple elements on a dashboard, widgets that follow these elements can show their values either separately or as an aggregate.")
* [Same breakdown on widget and dashboard](https://servicenow-prod.fluidtopics.net/eHKMXujyAQlxGUgFuw2uew "If a widget uses the same breakdown as the dashboard, the dashboard breakdown does not apply.")
* [Showing breakdown relations on dashboards](https://servicenow-prod.fluidtopics.net/mpaq9ueL1cN0WpoTzNCyNg "A breakdown widget can display 1st level breakdown elements that are related to the element selected for the dashboard. The widget must be on a breakdown dashboard, and that dashboard must include the breakdown sources of the related breakdowns.")  
**Related tasks**   

* [Add breakdown sources to a dashboard](https://servicenow-prod.fluidtopics.net/WKIQbspSL34vdM9YhMRYlg "To enable dashboard users to filter visualizations on a dashboard by breakdown element, add breakdown sources to the dashboard.")