---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# View a users list

# View a users list {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View pre-filtered user lists, and search for users by more user or session
properties.

## Before you begin

Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or
portal_analytics_admin

## Procedure

1. From the Dashboard, navigate to Users, then select the list you want to view.

{#view-users-list__entry__2}

| Users list option | Description |
|-|-|
| All | Lists all users. |
| New Users | Lists users that opened the app for the first time within the specified time period. Shows only the first session for each user. |
| Returning Users | Lists users that opened the app more than once across all devices. |
| Loyal Users | Lists users who opened the app more than five times. Shows sessions starting from a user's fifth session and after. |
| Never Returned | Lists users who opened the app only once. |
| Active Last Week | Lists users who opened the app within the last seven days. |
| Multi Platform | Lists users who have installed the app on both iOS and Android. |
| Multi Device | Lists users who have installed the app on multiple devices. |
| Favorites | Lists individual users marked as favorites. |
[ ]

2. Add filter conditions to further refine the list results.

## What to do next

Click a list item to view the selected user's session record.

## Filter a users list {#ariaid-title2}

Refine a users list to focus on data such as the web or mobile platform or the user's
country, or add a custom filter.

### Before you begin

Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or
portal_analytics_admin

### Procedure

1. On the Where condition line, select a property from the filter menu.
2. Select an operator and a value as applicable.
3. To add another property, click the add property icon (![Add property icon.]()).

* To clear filters back to the original filter set for the user list, click Reset.
* To remove a filter property, click the delete icon (![Delete filter property icon.]()) next to the property.

4. Click Search to apply filters and refresh the list.