---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure signals for breakdown elements

# Configure signals for breakdown elements {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure signal detection and assign responsibility for multiple breakdowns and
breakdown elements on one indicator.

## Before you begin

An administrator must activate KPI Signals for the indicator. For more information, see [Activate KPI Signals monitoring for an indicator (KPI)](https://servicenow-prod.fluidtopics.net/9oJfT3med2DmqNV8cF~NUg "KPI Signals does not monitor indicators by default. You activate monitoring for individual indicators. When you activate KPI Signals for an indicator, you make yourself a responsible user for that indicator.").

Role required:
responsible user for the indicator or admin.

## About this task

For example, KPI Signals could simultaneously monitor the following indicators and breakdowns:

* Number of open incidents (no breakdown)
* Number of open incidents, Priority = 1-Critical
* Number of open incidents, Priority = 2-High
* Number of open incidents, Category = Software
{#configure-signals-multi-breakdowns__ul_cx2_b5h_2nb}

However, KPI Signals could not monitor "Number of open incidents,
Priority = 1-Critical, Category = Software."

## Procedure

1. Open KPI Signals for the indicator, without first selecting a filtering breakdown in KPI Details.
2. Click the cogwheel to open the Configuration options.  
3. Click Add breakdowns.  
   The Add Breakdowns dialog opens.
4. Click in the Breakdowns field and select a breakdown.  
   A list of elements for the breakdown appears.
5. **Optional:** Click Filter and use the condition builder to build a filter for the elements.
6. Select at least one element and click Add
7. To monitor signals on elements of another breakdown, click Add breakdowns again and repeat the steps.
8. In the Signal Detection tab, activate monitoring for the KPIs and set the baseline start and number of scores required to calculate the baseline.  
   For more information about the settings on the Signal Detection tab, see [Configure signal detection](https://servicenow-prod.fluidtopics.net/BBAjQpgNswI1ubceEEc8kA "You can set the start date of the current baseline calculation, the number of scores used to calculate the baseline, and the trend method. You also can deactivate or reactivate KPI Signals monitoring for a KPI.").
9. Open the Responsibility tab and assign a responsible user to each KPI.  
   For more information about responsible users and the settings on the Responsibility tab, see [Configure responsibility for KPI Signals](https://servicenow-prod.fluidtopics.net/dylt06OE2UkGFYKWIuggpQ#kpi-signals-responsible-users "Besides security access, a user needs a level of responsibility to act on a signal. Responsibility is granted for individual indicator/breakdown element combinations (KPIs) that the KPI Signals application monitors.").
10. Open the Notifications tab and set how often the responsible user should get an email notification for an unresolved signal.  
    You can also set the total number of reminders the responsible user gets for an unresolved signal. Also set the anti-signal factor, which is used to calculate how many scores without a signal result in an anti-signal. For more information about anti-signals, see [Signal, no signal, and anti-signal](https://servicenow-prod.fluidtopics.net/pjvfPXaGZ~qc8eOzFDukng "When KPI Signals detects abnormal variation in the scores of a KPI, it generates a signal. When KPI Signals does not detect abnormal variation for a significant amount of time, it generates an \"anti-signal.\" The anti-signal lets you know that your workflow is under control."). For more information about the settings on the Notifications tab, see [Configure signal notifications](https://servicenow-prod.fluidtopics.net/Jk7ozT8BphdyMfWkrcW5EA "As a responsible user, you receive email reminders about signals that have not been resolved. You can configure how frequently you get these reminders and the maximum number of reminders to get for a signal.").