---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence
Release :
- xanadu
ft:locale :
- en-US
ft:publication_title :
- Xanadu Platform Analytics
ft:clusterId :
- par
bundleId :
- par
workflow :
- Platform
---
# Create a target in KPI Details
# Create a target in KPI Details {#ariaid-title1}
* Release version: Xanadu
*
* Updated August 1, 2024
*
*  4 minutes to read
You can set target values for indicators that apply only to specific breakdown
elements and time series aggregations. The target starts to apply at a selected date and
continues to apply until you set the next target. You can set a date on which you expect to
reach the target, and set a new target then.
## Before you begin
Role required: pa_target_admin to create global targets that are visible to all users. Any user who can view an indicator on KPI Details can view targets and create personal targets. Personal targets and thresholds are visible on KPI Details only to the user that created them.
A
responsible user can create a global target to replace the target they are
responsible for, regardless of role. For more information, see [Responsibility for global indicator targets](https://servicenow-prod.fluidtopics.net/I2ZwgPWt~SFDcXki6k30wA#responsibiity-targets-kpi-details "A user can be responsible for targets on one or more Performance Analytics indicator/breakdown combinations (KPIs). Responsible users are expected to track progress towards the targets and can change the targets on their KPIs.").
## Procedure
1. Navigate to AllPlatform AnalyticsLibraryIndicators.
2. Locate the indicator and interact with its name to launch KPI Details for that indicator.
3. To limit the target to a subset of the scores, open the Filter and select a breakdown and a breakdown element.
![Filter icon highlighted on sidebar.]()
You can also select a 2nd-level breakdown and element.
Note:
To add targets for multiple breakdown elements, see [Add targets for multiple breakdown elements in KPI Details](https://servicenow-prod.fluidtopics.net/YCvS2nfUF3i0eByHJlSRUA "Select multiple breakdown elements in the KPI Details target configuration panel. Add a target to each element. This target can be an improvement on a baseline instead of an absolute value.").
4. If you want the target to apply to a specific time series aggregation, select the time series.
For more information about time series aggregations, see [Applying time series aggregations](https://servicenow-prod.fluidtopics.net/k_Ohw_RPzVEMYuISHfc1UA#applying-time-series-aggregations "You can aggregate changes in indicators into discrete time intervals. These aggregations can make trends more easily visible, or help track progress against a target.").
5. Click the target icon (![Target icon]()).
The Targets panel opens.
6. Click the Create Target icon (![Create Target icon]()).
7. Select either For everyone or For me.
The For everyone option creates a global target. The For me option creates a personal target.
You see all the existing global or personal targets on this indicator that apply to whichever breakdown elements or time series you selected. You can select and deselect breakdown elements or a time series interactively, and the list of targets updates.
Note:
Instead of creating a new target, you can edit one of these existing targets. Select the tile for a target to edit that target. You can only change the absolute value of the target and the start and review dates. For more sophisticated target editing, see [Edit targets in KPI Details](https://servicenow-prod.fluidtopics.net/6XMJdbU1swnnls4NtZ2q5A "Retroactively change one or more existing targets from their start date instead of ending them and starting new targets from a later date. You can edit multiple targets to have the same value, the same change in value, or the same date.").
8. In the Based on field, select either New value, Average score, or Previous target.
New value is an absolute value for the target that you enter. Average score selects the target as an improvement to the average score. You set the amount of the improvement. The average is calculated over the time span shown in the chart. This average is shown as a read-only value in the Average value field.
Previous target is available only if a
previous target exists. The new target is a calculated value based on a
change from the active target. The active target appears in the read-only
Reference value field.
9. If you selected New value, enter the target value in the New value field.
10. If you selected Average score, or Previous targetcomplete the following options:
{#create-kpi-details-targets__table_mjm_3sr_jrb__entry__2}
| Option | Description |
|-|-|
| Direction | Select Increase or Decrease. Increase means the target will be higher than the average score or previous target, while Decrease means it will be lower. By default, the value corresponds to the indicator's direction. |
| Change | Enter the amount by which you want the target to differ from the average score or previous target. This value can be in absolute units or a percentage. |
| % / Unit | Set whether the change is an absolute unit or a percentage. |
[ ]
{#create-kpi-details-targets__table_mjm_3sr_jrb}
When you have completed these fields, the calculated target value appears in the read-only New value field.
11. Select a start date.
You can set a date in the future.
12. Select a review date.
The target applies from the selected start date until the start date of the next target, if any. If you do not define a later target, the target applies indefinitely. Thus, the review date serves as a reminder to consider changing the target. Whether or not you change the target value after review, consider selecting a new, future review date.
If you select a review date, you display
a status icon on the chart indicating whether on that date you are on track
to meet the target.
Note:
KPI Details does not support overlapping targets. Only one target at a time can be active.
13. Click Save.
{#create-kpi-details-targets__steps_bc5_hwc_gv}
## Creating a target
It's November 1 and your Number of Open Incidents in the Network category has varied considerably for the last month, with a recent sharp downturn.
As an incident manager, you want the number of open incidents to go down. You are not sure from your scores on a good target to set. You would be happy if it stayed below the average for October. So you start by basing the
target on the average score for that month.
You see that the average value is 217, but you are an optimist and think your team might do a little better. So you leave Decrease selected, as indeed you want the number of incidents to decrease. Most of
the low points on the chart were around 200, so you decide on that as the new target.
Finally, you decide to put your target into effect on the beginning of the next
month. You hope to reach the target by the end of the month, so you set the last
workday of the month as the review date.
When you click Save, you create your target. For an example of
what such a target looks like in KPI Details, see [Indicator targets in KPI Details](https://servicenow-prod.fluidtopics.net/Ho5KCcQciZ7M8HtI9KcClg "Targets are goals your organization wants to achieve. They show the difference between the desired and actual scores of an indicator on a certain date.").
## What to do next
After you create a global target, make yourself or another user responsible for
maintaining the target. See [Responsibility for global indicator targets](https://servicenow-prod.fluidtopics.net/I2ZwgPWt~SFDcXki6k30wA#responsibiity-targets-kpi-details "A user can be responsible for targets on one or more Performance Analytics indicator/breakdown combinations (KPIs). Responsible users are expected to track progress towards the targets and can change the targets on their KPIs.").
**Related concepts**
* [Responsibility for global indicator targets](https://servicenow-prod.fluidtopics.net/I2ZwgPWt~SFDcXki6k30wA#responsibiity-targets-kpi-details "A user can be responsible for targets on one or more Performance Analytics indicator/breakdown combinations (KPIs). Responsible users are expected to track progress towards the targets and can change the targets on their KPIs.")
**Related tasks**
* [Edit targets in KPI Details](https://servicenow-prod.fluidtopics.net/6XMJdbU1swnnls4NtZ2q5A "Retroactively change one or more existing targets from their start date instead of ending them and starting new targets from a later date. You can edit multiple targets to have the same value, the same change in value, or the same date.")
* [Add targets for multiple breakdown elements in KPI Details](https://servicenow-prod.fluidtopics.net/YCvS2nfUF3i0eByHJlSRUA "Select multiple breakdown elements in the KPI Details target configuration panel. Add a target to each element. This target can be an improvement on a baseline instead of an absolute value.")
*[\>]: and then