---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Events

# Events {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View user analytics event occurrences to help you analyze core steps within your
business processes.

## Before you begin

Role required: user

## About this task

User Experience Analytics automatically detects all screens, gestures,
and user actions in your app, saving you time and improving your workflow. You can
view occurrences of user-triggered events like menu selecting, button clicking, and
swiping.

You can display a pie chart view or a table view by selecting one of these toggle
options ![Toggle button for pie chart view or table view.]().

Note:  
Event properties showing 'Sampled data' are breakdown analyses based on only the most recent 10K records.

## Procedure

1. Navigate to AllAnalyticsEvents.
2. Follow one of these options:
   * Search for an event:
     1. In the search field, type the name of the event to filter in the Events list, or scroll to search the Events list.
     2. Click the arrow right icon (![Caret/arrow icon.]()) next to the event you want to see.
     3. Click the Sessions list icon (![Sessions list icon.]()) next to the event to see similar occurrences from the Sessions list.
     {#view-events__ol_vyb_hwf_vpb}
   * See events across all applications:
     * Click All Applications from the Web and Mobile applications list of the [dashboard](https://servicenow-prod.fluidtopics.net/XyM3udScLmiZD7Avs81kOQ "User Experience Analytics shows detailed KPI data on a dashboard and on list views. Product managers gain relevant insight into the usage and adoption of a web or mobile application.").  

     * Under Actions for a selected event, select expand to see additional visualized event details.  

     {#view-events__ol_vsw_c5f_vpb}
   {#view-events__choices_pqn_tvf_vpb}
{#view-events__steps_bzn_zrf_vpb}

## User Analytics Events KPIs {#ariaid-title2}

These event KPIs are tracked for web and mobile platforms.
{#events-KPIs__table_kph_4pw_qjb__entry__2}

| KPI | Event logs when: |
|-|-|
| App Launch External | User launches application from a notification or deep link. |
| User Login | User successfully logs in. |
| Open App/ALP | User taps ALP/screen. |
| Open Applet | User opens an applet. |
| Voice Search Tapped | User taps the Microphone icon. |
| Contact Support Tapped | User taps the Contact Support icon. |
| Field Action | User taps a button, such as Call or Email. |
| Search Start | Search action starts. |
| Search Complete | Search action completes. This time is recorded in milliseconds. |
[Table 1. Events KPIs]

{#events-KPIs__table_kph_4pw_qjb}

*[\>]: and then