Events

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • View user analytics event occurrences to help you analyze core steps within your business processes.

    Before you begin

    Role required: user

    About this task

    User Experience Analytics automatically detects all screens, gestures, and user actions in your app, saving you time and improving your workflow. You can view occurrences of user-triggered events like menu selecting, button clicking, and swiping.

    You can display a pie chart view or a table view by selecting one of these toggle options Toggle button for pie chart view or table view..

    Analytics module - Events screen

    Note:
    Event properties showing ‘Sampled data’ are breakdown analyses based on only the most recent 10K records.

    Procedure

    1. Navigate to All > Analytics > Events.
    2. Follow one of these options:
      • Search for an event:
        1. In the search field, type the name of the event to filter in the Events list, or scroll to search the Events list.
        2. Click the arrow right icon (Caret/arrow icon.) next to the event you want to see.
        3. Click the Sessions list icon (Sessions list icon.) next to the event to see similar occurrences from the Sessions list.
      • See events across all applications:
        • Click All Applications from the Web and Mobile applications list of the dashboard.
          Events across all applications
        • Under Actions for a selected event, select expand to see additional visualized event details.
          See details for an expanded event

    User Analytics Events KPIs

    These event KPIs are tracked for web and mobile platforms.

    Table 1. Events KPIs
    KPI Event logs when:
    App Launch External User launches application from a notification or deep link.
    User Login User successfully logs in.
    Open App/ALP User taps ALP/screen.
    Open Applet User opens an applet.
    Voice Search Tapped User taps the Microphone icon.
    Contact Support Tapped User taps the Contact Support icon.
    Field Action User taps a button, such as Call or Email.
    Search Start Search action starts.
    Search Complete Search action completes. This time is recorded in milliseconds.