---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure Platform Analytics Solutions

# Configure Platform Analytics Solutions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Platform Analytics Solutions come configured with the expectation that you keep
your ServiceNow AI Platform data in a standard set of tables and fields. If you are using
different fields, configure the Solutions to point to the correct locations.  
Tip:  
You may find it convenient to use the Performance Analytics admin console as the starting point for configuring Platform Analytics Solutions. From the admin console, you can perform the following actions:

* Activate the Solution from the plugins list or through a guided setup, if one is available. (You cannot activate Solutions that are only available on the ServiceNow Store from the admin console.)
* Check whether Performance Analytics is fully activated on this instance.
* Run diagnostics.
* Look up KPIs to configure.
* Use Dependency Assessment to find the related [indicators](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-indicator "A performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time. Businesses track these scores to measure current conditions and to forecast trends."), [breakdowns](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-breakdown "A grouping or a filter of indicator scores that is based on a qualitative attribute such as Priority, Category, or Assignment Group."), and sources for your Solution.

{#configure-nowintel-solutions__ul_hjc_trr_hkb}

For more information, see [Performance Analytics Admin Console](https://servicenow-prod.fluidtopics.net/vDK14iVfd0tNdOdJ9V~S2A "From a single console, administrators can manage Platform Analytics Solution content, manage Performance Analytics widgets and dashboards, diagnose and resolve errors, view usage analytics, modify configuration settings and access ServiceNow help.").

## Run diagnostics {#configure-nowintel-solutions__section_evm_gmk_r3b}

After you install any Platform Analytics Solutions, run all diagnostics on all records,
as described in [Execute diagnostics for all records](https://servicenow-prod.fluidtopics.net/DZ4VqPZsU0lp6EqiPW85tg#run-diagnostic "To determine if any configuration issues could impact your Performance Analytics implementation, run diagnostics. You can select whether to run one diagnostic or all diagnostics. The diagnostics examine the subset of Performance Analytics records to which they logically apply."). These diagnostics can catch many
mismatches between the configuration of your Platform Analytics Solutions and your
tables.

## Domain separation and 'Run As' user {#configure-nowintel-solutions__section_run-as-user}

By default, System Administrator is the Run As user for data collection
jobs in the Platform Analytics Solutions. Verify that this user exists on the instance, and
whether this user has the appropriate level of access. An inappropriate Run As user can cause errors or limit the data that is collected. If you have Domain
Separation enabled, ensure you set an appropriate Run As user in each
domain.
1. [Review the indicator sources](https://servicenow-prod.fluidtopics.net/z8AnQjYvcmXarjIxqbJYyw)  
   Determine which fields contain the data you are looking for in each application you are enabling for Performance Analytics.
2. [Update Performance Analytics scripts](https://servicenow-prod.fluidtopics.net/g2ohrzxvaFIjje~68c_FzA)  
   Platform Analytics Solutions include Performance Analytics scripts to perform calculations on records. These scripts use the time stamp fields from the indicator sources. If you change the time field stamps in an indicator source, also modify the related scripts.
3. [Review the breakdown sources](https://servicenow-prod.fluidtopics.net/u8tUBYhMxsE3me2_DEdSRQ)  
   Breakdown sources represent the elements that you use to examine a KPI in more detail. Modify the breakdown source to limit the element list to only those items that are meaningful for the data analysis.