---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Technical analytics

# Technical analytics {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

See analytics such as operating system, device, and resolution data for your
users.
Technical analytics show data such as number of users who use a specific operating system or particular device, and how many use the application at a certain resolution, or access the app when connected by wifi.

Point to certain visualizations to see
additional percentage or number details.
{#view-technical-analytics__table_znp_4br_yjb__entry__2}

| KPI | Description |
|-|-|
| Total Active Users | Total number of users, including new users, whose first session occurred within the specified time period. |
| Most Popular Resolution | Most commonly set resolution user devices were set at during sessions. |
| Most Popular Device | Most commonly used device during sessions. |
| Killed sessions | Number of sessions that have been killed by users, and percentage of sessions killed over all opened sessions. |
| OS Versions | OS versions users performed sessions on. |
| Devices | Mobile devices users performed sessions on. |
| Device Resolutions | Resolutions user devices were set at during sessions. |
| Connectivity | Network methods by which users accessed the internet for sessions. |
[Table 1. Technical KPIs]

{#view-technical-analytics__table_znp_4br_yjb}