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sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

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ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

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---

# Performance Analytics (Indicator data sources)

# Performance Analytics (Indicator data sources) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 2, 2023
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Performance Analytics is an in-platform process optimization solution that utilizes indicators (KPIs) to answer key business questions. Performance Analytics can help increase quality and reduce the costs of service delivery.

## Get started {#r_PALandingPage__section_ix3_4gn_kmb}

Performance Analytics tools including KPI Composer, KPI Details, and Spotlight, empower administrators and other stakeholders with real-time data to address current status and accurately evaluate trends.  

|-|-|
| [Explore Performance Analytics Learn about Performance Analytics concepts and features such as indicators, breakdowns, and data collection.](https://servicenow-prod.fluidtopics.net/LgXLO5TZKv0E57c2i5poGQ "Review the Performance Analytics use cases, components, and architecture and begin to implement the product.") | [Configure Performance Analytics fundamentals Learn how to design your Performance Analytics solution, configure indicators and breakdowns and apply aggregations.](https://servicenow-prod.fluidtopics.net/5kAqqSOcaKSEm2E9DWreTw "Create and configure indicators and breakdowns. Collect data. Display calculated indicator scores.") |
| [Configure advanced Performance Analytics Delve into advanced features such as Spotlight, diagnostics, and logging.](https://servicenow-prod.fluidtopics.net/F_RjnqoqO8DCncjnOSs9XQ "Define key metrics and data structure to generate scores.") | [ReferenceRoles, system properties, and a glossary of terms](https://servicenow-prod.fluidtopics.net/b~26xm4ShwDKOaKqXD_ovw "Reference topics provide information about roles and properties, and include a glossary of terms.") |
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## Troubleshoot and get help {#r_PALandingPage__section_epq_skg_1nb}

* [Ask questions and share your expertise on the ServiceNow Community](https://community.servicenow.com/community/performance-analytics)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
* Performance Analytics Training
  * [Platform Analytics Overview](https://learning.servicenow.com/lxp/en/now-intelligence/platform-analytics-pa-overview?id=learning_course_prev&course_id=fb9decf8932f06905402393d6cba10f6)
  * [Performance Analytics Fundamentals](https://nowlearning.service-now.com/lxp?id=overview&sys_id=cbf7fac4db1a7340760a71043996194c&type=course)
  * [Performance Analytics Advanced](https://nowlearning.service-now.com/lxp?id=overview&sys_id=87f7fac4db1a7340760a710439961908&type=course)
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