---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure finding rules

# Configure finding rules {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure finding rules for your finding definition. Finding rules define what record
criteria triggers your finding definitions.

## Before you begin

Role required: sn_process_optimization_analyst, sn_process_optimization_power_user,
or sn_process_optimization_admin

## Procedure

1. Open the finding definition record where you want to add a finding rule.
2. In the Finding Rules tab, select New.
3. On the form, fill in the fields.  
   For a description of the field values, see [Finding rule form](https://servicenow-prod.fluidtopics.net/yw1F6EUXuBLlQlY4JtjObA "Use the Finding Rule form to configure finding rules for your finding definition. Finding rules define what record criteria triggers your finding definitions.").
4. Right-click the form header, and select Save to save the finding rule record.
5. **Optional:** To create additional finding rule within the same chain, select Create next rule (same chain).  
   This option opens a new finding rule within the same chain. The sequence value is one higher than the current rule.
6. **Optional:** To create additional finding rule within a new chain, select Create next rule (new chain).  
   This option opens a new finding rule within a new chain.

## Example

In this example, a finding rule is created to find when someone requests an approval
on an incident record, and that approval is approved by the same user. Because the
Duration min field is set to one day, the rule only
triggers when the approval is approved more than 24 hours after it was
requested.
Figure 1. Example of finding rule record

## What to do next

* Configure automated root cause analysis to find the root cause of undesired process behavior. For details on this feature. See [Automated root cause analysis](https://servicenow-prod.fluidtopics.net/U1hRPcjntZ916nGsB70R4w "Find where and why inefficiencies occur within your processes using automated root cause analysis.").
* Configure Automation Discovery to help you identify automation
  opportunities for your workflows. For details on this configuration, see
  [Automation
  Discovery](https://servicenow-prod.fluidtopics.net/hlOt8sKl4FQ0dgjxr9_q6w "ServiceNow Automation Discovery helps you identify automation opportunities for your workflows. Use the discovery reports to implement or improve automation solutions like Virtual Agent (VA), and Agent assist.").

* Configure cluster analysis to group similar records into a cluster (one
  group) so you can identify patterns. For more detail on this configuration,
  see [Cluster analysis](https://servicenow-prod.fluidtopics.net/8gHVkcwOhvyVIR_di1q39g "When identifying an activity, connection, improvement opportunity, or route as a potential bottleneck, view clusters of keyword descriptions and assignment groups to gain insights.").

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