---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Collected scores and com.snc.pa.breakdown_element_cutoff

# Collected scores and com.snc.pa.breakdown_element_cutoff {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The elements of a breakdown that the Analytics Hub and KPI Details display for a selected date depend on the number of elements and the value
of com.snc.pa.breakdown_element_cutoff.

In general, when the number of elements for a breakdown exceeds
com.snc.pa.breakdown_element_cutoff, the Analytics Hub and
KPI Details display only the elements that have ever had a score.

For a formula indicator, the elements that have ever had a score for all the contributing automated indicators are displayed. These scores do not need to be on the same date. The requirement is only that for each [contributing indicator](https://servicenow-prod.fluidtopics.net/KzO1fGsm6GUEygdn1yjLBA#gloss-contributing-indicator "An indicator that is used in the formula of a formula indicator. A contributing indicator can be an automated or a formula indicator."), on some date, there was a score for the element.  
For collected scores of an automated indicator---that is, for all scores other than real-time scores---there are two behaviors:

* If the number of elements that have ever had a score is less than the limit set in com.snc.pa.breakdown_element_cutoff, all of these elements are listed for any selected date. Elements that do not have a score for the selected date are still listed for that date. This behavior is the same as the behavior for real-time scores.
* If the number of elements that have ever had a score is greater than the limit set in com.snc.pa.breakdown_element_cutoff, only elements that have a score or a Change value for a selected date are listed for that date. Elements that do not have a score or Change value for that date are not listed regardless of whether they have a score for any other date.
{#collected-element-display-cutoff__ul_atz_q3x_5sb}  
Tip:  
To prevent elements with null scores appearing in the Analytics Hub or KPI Details for automated indicators, consider setting a low value for
com.snc.pa.breakdown_element_cutoff, such as 0 or 1. Elements with
null scores may still appear however for real-time scores and formula indicators.  

## Scores appearing for automated indicators with different values of
com.snc.pa.breakdown_element_cutoff {#collected-element-display-cutoff__example_wzj_slx_5sb}

This example uses KPI Details to explore the Assignment Group breakdown for the
"Number of open incidents" indicator. The Assignment Group breakdown on the instance used in
the example has just under 50 elements.

First is the default case, where com.snc.pa.breakdown_element_cutoff=50.
This value is higher than the number of elements of Assignment Group. Therefore, for any
selected date, all elements of the breakdown group are displayed.

The next case is where com.snc.pa.breakdown_element_cutoff=10. The number
of elements in the Assignment Group breakdown far exceeds this value. However, only eight
elements have ever had a score. This number is less than the cutoff value of 10, so for any
date, all eight elements are shown, even when null.

Finally, there is the case where com.snc.pa.breakdown_element_cutoff=5.
This number is less than the number of elements that have ever had a score. Now only the
elements with a non-null value or a change value on the selected date are shown on that
date. Different elements are thus shown for different dates.

Note:  
The Analytics Settings Manager element is shown for March 7 despite having a null
value. It is shown because it had a value of 5 for the previous collection period and
thus has a change value of -5 for March 7.