---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Cluster analysis

# Cluster analysis {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When identifying an activity, connection, improvement opportunity, or route as a potential bottleneck, view clusters of keyword descriptions and assignment groups to gain insights.

A cluster analysis groups similar records into a cluster (one group) so you can identify patterns. Data sets divide into various natural similarity groupings rather than groupings based on a specified label. This unsupervised
machine learning technique can prevent unrelated cases or records from becoming part of a project.  
Note:  
Clustering is available for a record count between 100 and 300,000.

Let's use a conceptual example of how clustering works. At an auto repair shop, customers have numerous service options to choose from. The general manager wants to determine which services are least used. The manager wants to
decrease costs by utilizing fewer specialists over those areas. The manager begins cluster analysis that generates a view of the keyword descriptions and service category areas. After a cluster of similar groups of service
activities generates, the manager has a smaller, more patterned dataset of customer groups using a limited number of services. The manager applies further filters on the smaller dataset for closer analysis.
* **[Configure a process for a clustering solution](https://servicenow-prod.fluidtopics.net/C0jENJrRRn1IHQj5H8iKcg)**   
  Configure a process to be able to generate a cluster analysis.
* **[Perform a cluster analysis](https://servicenow-prod.fluidtopics.net/ZaBhU1WRDH~l5Zr1E1IZzQ)**   
  Generate a cluster analysis on an activity, connection between activities, route, or an improvement opportunity.
* **[Resubmit a cluster analysis request](https://servicenow-prod.fluidtopics.net/cyrvzy16umYEX0aFAKzCrw)**   
  In cases when a configuration issue or clustering solution change occurs, you can schedule a followup cluster analysis.
* **[View a cluster analysis](https://servicenow-prod.fluidtopics.net/X~XDg9xuiypc04v7sF2ikA)**   
  View a cluster analysis of the top three clusters for an activity, connection between activities, or route.