---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Enable or disable User Experience Analytics tracking

# Enable or disable User Experience Analytics tracking {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can turn off or turn on tracking for Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent by updating the User Experience Analytics settings.

## Before you begin

Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, now_experience_analytics_admin, or portal_analytics_admin

## Procedure

1. Navigate to AllUser Experience AnalyticsSettings.
2. From the list, locate the record for the application you want to disable analytics tracking for.  
   The application name is listed in the Name column.
3. Open the record by selecting either true or false on the same row.
4. On the form, do one of the following:  
   * Select the Enabled check box to turn on tracking.
   * Clear the Enabled check box to turn off tracking.
   {#disable-tracking-mobile-app__ul_zqr_j3d_4tb}
5. Select Update.

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