---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Add targets for multiple breakdown elements in KPI Details

# Add targets for multiple breakdown elements in KPI Details {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 3, 2023
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Select multiple breakdown elements in the KPI Details target
configuration panel. Add a target to each element. This target can be an improvement on a
baseline instead of an absolute value.

## Before you begin

Role required: pa_admin, pa_target_admin, pa_power_user, or admin

## Procedure

1. Open KPI Details for an indicator.
2. Click the target icon (![Target icon]()).  
   The Targets panel opens.
3. Click the cogwheel to open the Targets Configuration page.  
   ![Targets panel top showing config cogwheel.]()  
   The Targets configuration view opens.
4. Select Add targets to breakdowns.  
   The Add targets to breakdown elements dialog opens.
5. Select one breakdown from the list of breakdowns for the indicator.
6. Select any number of elements for the breakdown and click Next.  
   Tip:  
   If you have many elements to scroll through, sort or filter on a value in any of the columns. You can also click Filter and use the condition builder to narrow down the selection.
7. Set targets for the elements as described in Step [7](https://servicenow-prod.fluidtopics.net/6XMJdbU1swnnls4NtZ2q5A#edit-multiple-targets__step_new-target) in [Edit targets in KPI Details](https://servicenow-prod.fluidtopics.net/6XMJdbU1swnnls4NtZ2q5A "Retroactively change one or more existing targets from their start date instead of ending them and starting new targets from a later date. You can edit multiple targets to have the same value, the same change in value, or the same date.").
8. Set a start date, when the targets come into effect, and a review date.
9. **Optional:** If you are calculating the targets from an average or a previous score, and you don't want the new targets to be above or below certain values, set minimum and maximum values.  
   In this dialog, a minimum value of 4 is set. No maximum value is set.
10. Select Add.

## Result

Batch target creation happens asynchronously. You might see a progress bar.

## Configuring targets for multiple elements {#add-multiple-targets__example_w5y_g35_cpb}

Starting February 11, your company began tracking open incidents for each assignment
group. By the end of the month, the number of open incidents assigned to your top 4
groups had varied from 18 to 60. The trends also were highly variable.

You would like consistent improvement across these four groups. Therefore, you want
to set them targets that are equivalent despite the differences in absolute values.
You also want to set the targets together. To achieve this aim, you open the
Targets configuration view and click Add targets to breakdowns.

You select the Assignment group breakdown.

You get a list of the elements of the Assignment Group breakdown. There are many
elements. The four elements you are looking for all have "Support" in the name, so
you filter the Name column on "Support."

The filter reduces the number of elements to browse to 9, from which you easily
select the 4 that you want and click Next.

You can either specify a target value or base it on a calculation. The difference
between HR Systems Support and the other three elements is too much to give all four
elements the same target value. Therefore, you base the target on a calculation
applied to each element.

Calculations can be made on the existing target or on an average score over a time
period. There are no existing targets for these elements, so you must select an
average score.

You can set the target either as a unit number improvement on the average score, such
as 3 or 4.5, or as a percentage improvement. The scores are close enough that you
could probably use a unit number. However, you decide to set the target as a
percentage improvement on the average score.

You take the average score from February 11 until February 28. You think 5% is a good
improvement target for the next month, so you set the targets to begin March 1 and
to review them March 31. You don't think you want to constrain the target values
within a range, so you don't set maximum or minimum values.

After you click Add and dismiss the success message, you see
the four targets that you created.

Here is a table with the targets you created and their values. All targets take effect on 1 March and are scheduled for review on 31 March.{#add-multiple-targets__table_h5h_j2r_hpb__entry__2}

| Target | Value (rounded to integer) |
|-|-|
| Assignment Group: HR Systems Support | 20 |
| Assignment Group: Oracle Support | 31 |
| Assignment Group: Technical Services Support | 50 |
| Assignment Group: Financial Systems Support | 43 |
[ ]

{#add-multiple-targets__table_h5h_j2r_hpb}
**Related concepts**   

* [Responsibility for global indicator targets](https://servicenow-prod.fluidtopics.net/I2ZwgPWt~SFDcXki6k30wA#responsibiity-targets-kpi-details "A user can be responsible for targets on one or more Performance Analytics indicator/breakdown combinations (KPIs). Responsible users are expected to track progress towards the targets and can change the targets on their KPIs.")  
**Related tasks**   

* [Create a target in KPI Details](https://servicenow-prod.fluidtopics.net/hK9wnR0Cs5jJM0mOD2WjZA "You can set target values for indicators that apply only to specific breakdown elements and time series aggregations. The target starts to apply at a selected date and continues to apply until you set the next target. You can set a date on which you expect to reach the target, and set a new target then.")
* [Edit targets in KPI Details](https://servicenow-prod.fluidtopics.net/6XMJdbU1swnnls4NtZ2q5A "Retroactively change one or more existing targets from their start date instead of ending them and starting new targets from a later date. You can edit multiple targets to have the same value, the same change in value, or the same date.")