--- sourceDocument: Xanadu Platform Analytics sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/now-intelligence Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Analyst Workbench # Analyst Workbench {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read View the visualized process map with tools for managing visualizations and perform analysis tasks from a project's page. ## Access the Analyst Workbench {#analyst-workbench-dashboard__section_vxb_btr_rvb} From the Analyst Workbench, you can access visualized process workflow data and tools for analyzing the data. To access the Analyst Workbench: 1. Navigate to WorkspacesProcess Mining Workspace. 2. Open a project, and navigate to Analyst Workbench. {#analyst-workbench-dashboard__ol_xgt_5kq_d1c} ## Breakdown filters {#analyst-workbench-dashboard__section_yjw_1l4_tvb} |-|-| | Use the Breakdown Filters tab to create and delete filter sets, and set advanced filter conditions. View breakdowns for different elements using the Selected table drop-down, or selecting elements within the process map. Note: You can apply breakdown filters only on parent tables. However, the breakdown statistics are available on both child and parent tables. | | | Use the Filter Breakdown icon (![Filter breakdown]()) to filter your breakdowns based on criteria you select in the | | | Use the Transitions button to define advanced filters on your transitions. For details on this process see [Apply a transition filter on an activity](https://servicenow-prod.fluidtopics.net/DURXpYv1czARhdderqD~pg "Activity transitions filtering enables you to get closer views of the different routes that records go through."). | | [ ] {#analyst-workbench-dashboard__table_txt_ckt_21c} ## Variation analysis {#analyst-workbench-dashboard__section_slv_cl4_tvb} |-|-| | Use the Variation Analysis tab to view the routes taken by your records, the number of cases, average duration, and number of steps involved in each route. Select a route to highlight the route in the process map. View analysis for different elements using the Selected table, or selecting elements within the process map. | | [ ] {#analyst-workbench-dashboard__table_ebf_glt_21c} ## Process map {#analyst-workbench-dashboard__section_dkp_gsf_xvb} |-|-| | Use the Process map to view a visualized map of your project. Within the map, you can drill down into your business process to better understand and optimize them. The process map also displays routes according to the KPIs you want to view or measure. | | | Select a node or transition line within the map to view additional details about the selected item in a modal window. These windows contain bar chart histograms displaying additional information. * Select a node to view distribution or repetition information. * Select a transition line to view duration or repetition information. {#analyst-workbench-dashboard__ul_ans_nlt_21c} Select a bar, and select Apply as filter to filter by these results. For more information on using this tool, [Refining a process map](https://servicenow-prod.fluidtopics.net/M6l8P_Z9d3v4Gjg3EY0_ew "View your visualized workflow project for insights and improvement opportunities in your business process."). When you select a node, the modal window displays the outgoing and incoming distribution of records via the selected node. This information is displayed in the Records from and Records to collapsible sections. From the Investigate drop-down, you can also view the relevant records, run cluster analysis, root cause analysis, or apply a transition. These tasks are run using scheduled tasks that run in the background. | | | When you select a transition line, the modal window displays the occurrences, repetitions, and duration for the transition. From the Investigate drop-down, you can also view the relevant records, worknotes analysis, run cluster analysis, root cause analysis, or apply a transition. These tasks are run using scheduled tasks that run in the background. For information on each analysis, see the following topics: * [Cluster analysis](https://servicenow-prod.fluidtopics.net/8gHVkcwOhvyVIR_di1q39g "When identifying an activity, connection, improvement opportunity, or route as a potential bottleneck, view clusters of keyword descriptions and assignment groups to gain insights.") * [Worknotes analysis](https://servicenow-prod.fluidtopics.net/80RrzAc7P4rusMS8tKiy7w "Worknotes analysis helps you understand the operational reasons behind activity transitions, as recorded in worknotes and comments. Typical examples include transitions from resolved to work in progress or changes in assignment groups, such as from service desk to specialist group.") * [Automated root cause analysis](https://servicenow-prod.fluidtopics.net/U1hRPcjntZ916nGsB70R4w "Find where and why inefficiencies occur within your processes using automated root cause analysis.") {#analyst-workbench-dashboard__ul_akl_s1b_wbc} | | | If a node name is long and is being truncated, you can view its full name. From the Modal Options window, Auto fit node names option. | | | You can chose to hide only incoming arcs, only outgoing arcs, or both. From Modal Options, select Hide incoming connections, Hide outgoing connections, or both to view the connections as per your need. Note: This option is available only for multi-table projects. | | [ ] {#analyst-workbench-dashboard__table_hnq_llt_21c} Note: You can reproduce most of the functionality of a process map in a dashboard on a configurable workspace. For more information, see [Configure a Process Mining map on a dashboard](https://servicenow-prod.fluidtopics.net/nyLbrdHtEt_qjUJDG0VXAQ "Map the different states that are part of your process and the transitions between those states. See which states the objects of the process are in and the speed with which they change state."). *[\>]: and then