Breakdown and indicator Performance Analytics properties
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Summary of Breakdown and indicator Performance Analytics properties
This document details configuration properties in Performance Analytics that control limits on breakdown elements and indicators, primarily affecting visualizations and Analytics Hub behavior. These properties help ServiceNow customers manage performance data display, optimize system responsiveness, and handle bulk operations efficiently.
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Key Properties and Their Practical Use
- com.snc.pa.scoresheet.maxelements: Sets the maximum number of breakdown elements shown in a scoresheet, defaulting to 500. This controls how many elements users see at once in scorecards.
- com.snc.pa.breakdownelementcutoff: Limits the number of breakdown elements shown with scoreless values in Analytics Hub and KPI Details to 50 by default. Scoreless elements have never had a score based on specific criteria. Helps maintain clarity by focusing display on relevant scored elements.
- com.snc.pa.scorecards.maxbreakdownelements: Defines the max number of breakdown elements shown in Analytics Hub lists, default 1000 with a maximum cap of 10,000. If this limit is restrictive, redesigning the Performance Analytics setup is recommended.
- com.snc.pa.scorecard.breakdown.chart.maxrows: Limits breakdown elements shown in visualizations to 10 by default, ensuring charts remain readable and performant.
- com.snc.pa.thresholds.frequencyintervalsinthepastlimit: Controls how many past frequency intervals a threshold check job analyzes, default is 2, affecting threshold evaluation scope.
- com.snc.pa.scorecard.maxrecordnum: Sets the max number of records auto-loaded on the Analytics Hub records tab for a single indicator, default 50,000. Above this, users must manually trigger loading, preventing performance issues.
- com.snc.pa.breakdownelementuimaxrecords: Deprecated property formerly limiting elements fetched for breakdown lookups. No longer relevant in Analytics Hub.
- com.snc.pa.targetbatchoperationlimit: Applies to KPI Details, setting max targets inserted or updated in bulk to 100 by default. Reducing this can resolve timeout issues during bulk operations.
- com.snc.pa.widget.maxwidgetindicators: Limits the number of additional widget indicators besides the main one to 7, helping manage widget complexity.
- com.snc.pa.widgets.respectacl: Controls widget visibility based on Access Control Lists of indicators and breakdowns. Default is true for new instances and false for upgraded instances before Quebec release, ensuring secure data access.
Practical Impact for ServiceNow Customers
By understanding and tuning these properties, customers can tailor Performance Analytics to their data volume and visualization needs, balancing comprehensive insight delivery with system performance. Limits on breakdown elements and records prevent UI overload and improve user experience. Bulk operation limits help avoid timeouts during target updates. ACL respect settings ensure appropriate data security in widgets.
These properties set limits on breakdown elements and indicators, mostly in the context of visualizations.
| Property | Description |
|---|---|
| com.snc.pa.scoresheet.max_elements | Maximum number of breakdown elements of a breakdown that can be shown in a scoresheet Default: 500 |
| com.snc.pa.breakdown_element_cutoff | Maximum number of elements that a breakdown can have where the Analytics Hub and KPI Details show its scoreless elements. An element is scoreless when it meets one of these conditions:
Note: This parameter does not affect whether unmatched elements are shown. Default: 50 |
| com.snc.pa.scorecards.max_breakdown_elements | Maximum number of breakdown elements in Analytics Hub lists Default: 1000 Maximum: 10,000. Any value set above 10,000 is treated as 10,000. Tip:
If this value is not high enough for your indicators, consider redesigning your Performance Analytics solution. |
| com.snc.pa.scorecard.breakdown.chart.max_rows | Number of breakdown elements in visualizations Default: 10 |
| com.snc.pa.thresholds.frequency_intervals_in_the_past_limit | Maximum number of frequency intervals in the past that a threshold check job analyzes Default: 2 |
| com.snc.pa.scorecard.max_record_num | Number of records to be loaded automatically on the records tab of the Analytics Hub for a single indicator. If the number of records exceeds the value of this property, records are not automatically loaded. In this case, the user is presented with a message and a button to load all records. Default: 50,000 |
| com.snc.pa.breakdown_element_ui_max_records | Deprecated in Analytics Hub. Limit for the number of elements to be fetched for a breakdown. Used for the lookup fields (breakdown dashboard, old detailed scorecard, and so on.) Default: 100 |
| com.snc.pa.target_batch_operation_limit | Applies only to KPI Details: The maximum number of targets that can be inserted or updated in one bulk action on the Targets Configuration page. If you face timeouts while inserting or updating targets in bulk, consider reducing this limit. Default: 100 |
| com.snc.pa.widget.max_widget_indicators | Maximum number of widget indicators, in addition to the main indicator that can be added to a widget Default: 7 |
| com.snc.pa.widgets.respect_acl | Restrict widget visibility following the ACLs of indicators and breakdowns. True|false.
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