Performance Analytics Admin Console

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Performance Analytics Admin Console

    The Performance Analytics Admin Console in ServiceNow provides administrators with a centralized interface to manage Core UI Performance Analytics widgets and responsive dashboards. It enables management of analytics content, dashboard elements, diagnostics, usage statistics, and configuration settings. Note that this console does not support Platform Analytics artifacts, only Core UI components.

    Show full answer Show less

    Access requires admin or paadmin roles, and Performance Analytics must be enabled to use the console. The console can be found under Performance Analytics > Admin Console.

    Key Features

    • Content Management: View and manage dashboards, KPIs (indicators), reports, and interactive filters. The Explore and Manage section helps identify relationships among Performance Analytics elements and assess the impact of changes.
    • Guided Setup: Launch guided setup for Platform Analytics Solutions and view available inactive plugins to activate.
    • Troubleshooting: Diagnose errors and failed data collection jobs using scheduled and on-demand diagnostics. The Troubleshoot panel highlights errors and failed jobs, providing details to help resolve issues.
    • Usage Monitoring: Access dashboards that provide statistics on data collection jobs and report usage. The Data Collection Overview and Reports Usage dashboards help monitor and manage analytics performance and utilization.
    • Advanced Configuration: Quick access to configuration properties for Performance Analytics, reporting, and responsive dashboards.
    • Help Resources: Links to the ServiceNow community, product documentation, and video tutorials for further guidance.

    Key Outcomes

    • Efficiently manage and maintain Performance Analytics content and dependencies within your ServiceNow instance.
    • Quickly identify and troubleshoot errors impacting data collection and analytics accuracy.
    • Monitor usage trends to optimize Performance Analytics adoption and reporting effectiveness.
    • Configure advanced settings to fine-tune the Performance Analytics environment according to organizational needs.
    • Leverage guided setup and help resources to streamline implementation and ongoing management.

    From a single console, administrators can manage Platform Analytics Solution content, manage Performance Analytics widgets and dashboards, diagnose and resolve errors, view usage analytics, modify configuration settings and access ServiceNow help.

    Important:
    This admin console does not support Platform Analytics artifacts. It shows information only for Core UI Performance Analytics widgets and responsive dashboards.

    Users with the admin or pa_admin roles can navigate to Performance Analytics > Admin Console. If Performance Analytics is not enabled, click Learn More for information about activating it.

    Performance analytics administration console layout
    Red number 1 indicating the Content Library tile in the Admin console layoutContent Library
    Guided Setup for the Platform Analytics Solutions.
    Click Plugin List to show a list of available system plugins for inactive Platform Analytics Solutions.
    Note:
    You must have the admin role to see the list of plugins.

    Click Guided Setup to launch guided setup for Platform Analytics Solutions.

    Red number 2 indicating the Content Library tile in the Admin console layoutExplore and Manage

    A single place where you can quickly identify and manage the relationships between your Performance Analytics elements and gauge the impact of change. For example, you can identify all the reports, indicators, and interactive filters in a dashboard group that are affected if you change a field name.

    Click Dashboards to explore all of the dashboards in your instance sorted by group. Expand the group to view the individual dashboards.

    Click KPIs to open the Analytics Hub, where you see an exploratory view of your indicators.

    Use Dependency Assessment to view, analyze, and manage your Performance Analytics components.

    Red number 3 indicating the Troubleshoot tile in the Admin console layoutTroubleshoot
    The Troubleshoot panel enables you to utilize diagnostics delivered by the ServiceNow application to investigate tests that result in an Error warning and failed data collection jobs. Out-of-the-box diagnostics run on a schedule, but can also be executed on demand. The Scheduled Data Collection list filters out jobs that are run only once and jobs that are run only on demand.
    Note:
    If either of the numbers on the Troubleshoot card are greater than 0, there may be something wrong with your Performance Analytics implementation.
    • Click Diagnostic Errors to view the Diagnostic Executions list, a summary of how many diagnostic tests were run, and how many issues were found. Use the State field to track which issues have been resolved. For more information on diagnostic executions, see Analytics Diagnostics.
    • Click Failed Jobs to view the Scheduled Data Collection list. A failed job is a scheduled job for which the latest complete run is in the state collected_error. For more information on data collection, see Performance Analytics data collection and cleanup.
    Red number 4 indicating the Usage tile in the Admin console layoutUsage
    Dashboards with statistics about data collection jobs and report usage.
    • Use the Data Collection Overview dashboard to track and manage data collection. Note that data collection jobs are not run by default. dashboard widgets do not show data until you run the associated data collection jobs. For more information, see Performance Analytics data collection and cleanup.
    • Use the Reports Usage dashboard to track and manage report usage. For more information, see Report statistics.
    Red number 5 indicating the Advanced Configuration tile in the Admin console layoutAdvanced Configuration
    Quick links to advanced configuration settings.
    Red number 6 indicating the Help tile in the Admin console layoutHelp
    The community, product documentation, and the video tutorials on the ServiceNow YouTube channel provide additional insights into Performance Analytics functionality.