Analytics Hub list of indicators

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Analytics Hub List of Indicators

    The Analytics Hub offers a comprehensive list of indicators, displaying their scores and customizable analytics. This feature replaces the previous scorecards, allowing users to access detailed information by navigating toPerformance Analytics > Analytics Hub.

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    Key Features

    • Indicator Access: Click on an indicator name to view its detailed analytics. Editing is available via the pencil icon if you have the necessary permissions.
    • Favorites & Key Indicators: A solid green star marks favorites, while a black dot indicates key indicators, which can be set during indicator creation.
    • Customizable Settings: The list can be customized through filter settings, breakdown source and element options, and column settings to tailor the analytics view.
    • Filter Options: Users can filter indicators based on their key status, defined targets, and types (formula or manual). Breakdown filters allow for more refined searches based on specific elements.
    • Column Settings: Choose which analytics to display, such as change in scores, trend lines, bullet charts, latest date of score, targets, gaps, frequency, and score direction.
    • Performance Filters: Indicators can be filtered to show the best or worst performers based on target gaps, as well as those that have improved or degraded compared to previous data collections.

    Key Outcomes

    By utilizing the Analytics Hub, ServiceNow customers can efficiently track and analyze performance indicators, gain insights into their operational effectiveness, and make informed decisions to drive improvements. The customizable nature of the hub ensures that users can focus on the metrics that matter most to their organization.

    The Analytics Hub provides a list of indicators, their scores, and a customizable selection of other analytics. Click the name of an indicator to see more details about that indicator. The Analytics Hub replaces scorecards.

    To access the Analytics Hub list, navigate to Performance Analytics > Analytics Hub.

    Indicator list controls

    The list of indicators includes the following controls:
    • Click the name of an indicator to open a view of the Analytics Hub that is focused on the indicator. An extended set of analytical tools is available in this view.
    • Click the pencil icon next to an indicator to open the indicator record for editing. This icon is available only if your roles give you access to the indicator record.
    • A solid green star beside an indicator name indicates that it is a favorite. Click the star beside the indicator to mark it as a favorite.
    • A black dot beside an indicator name indicates that it is a key indicator. Mark indicators as key by selecting the Key check box when creating the indicator.
    Figure 1. List of indicators
    List of indicators with callouts to different features
    To customize what the Analytics Hub shows, click the list settings icon () beside the search box.
    Figure 2. Indicator list settings
    Settings for customizing what is shown in the indicator list of the analytics hub
    The list settings include the following sections:
    • Filter settings
    • Breakdown source and element settings
    • Column settings

    Filter settings

    You can filter which indicators are shown with the following settings:
    Key indicators
    Only indicators that are defined as key indicators in the indicator record are shown.
    With a target
    Only indicators with a defined target are shown.
    Formula
    Only formula indicators are shown.
    Manual
    Only manual indicators are shown.
    Figure 3. Filter setting to show only formula indicators
    Filter section of the List Settings with Formula selected

    Breakdown source and element settings

    Within the settings, you can also select a breakdown source. Only indicators that use that breakdown source are shown. After choosing the breakdown source, you can further filter the list of indicators by selecting a breakdown element. Only indicators to which that element applies are shown.

    In the following example, you see how the scores change when the list is filtered on the Indicator.Priority breakdown source and then on the 1 - Critical element.

    Figure 4. Indicator list with no breakdown filter applied
    List of all indicators.
    Figure 5. Indicator list with a breakdown source filter applied
    Same indicator list with the Incident.Priority breakdown source selected and all indicators without that breakdown source filtered out.
    Figure 6. Indicator list with a breakdown source and element filter applied
    Same indicator list, now showing scores only where Priority is 1 - Critical.

    Column settings

    Select which analytics to show in the indicator list. The indicator scores are always shown.
    Change
    The change in scores, in absolute value, between the most recent and the preceding data collection.
    Trend
    The trend line for scores over the course of the data collection. This trend line is a miniaturization of the trend line that can be seen when the Analytics Hub is focused on a specific indicator.
    Bullet chart
    A chart comparing current score to target. This chart is shown for an indicator only if a target is set on that indicator. Bullet chart showing that the score meets the target of 5%
    Date
    Date that the latest score was collected.
    Target
    The target for the indicator, if one has been set.
    Gap
    The gap between the latest score and the target. A value is shown only if a target has been set for the indicator.
    Frequency
    The frequency with which scores are calculated for the indicator.
    Direction
    Whether the score for the indicator should minimize, maximize, or neither.
    Show percentage
    If activated, the change in score is shown as a percentage instead of as an absolute value.

    Filter by performance

    You can filter the list of indicators based on the indicator performance, in addition to filtering the list in the settings. Analytics Hub performance filters
    • Best: Shows indicators that are outperforming their target (green), ordered by Gap % (best performers on top).
    • Worst: Shows indicators that are under performing their target (red), ordered by Gap % (worst performers on top).
    • Improved: Shows indicators that have improved compared to the previous data collection (moving in the right direction).
    • Degraded: Shows indicators that have degraded compared to the previous data collection (moving in the wrong direction).