Components installed with Healthcare Operations Core

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations plugin.

    Hinweis:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/plugins/task/find-components.html.

    Tables installed with Healthcare Operations Core

    Table name Description
    Healthcare Operations Core case (hco_case)

    Abstract case type that provides a foundation to extend from when building your own operational request types.

    Base roles installed with Healthcare Operations Core

    Role Contains Description

    Admin

    sn_hco.admin
    • sn_csm_agent
    • sn_service_org.writer
    • sn_bus_loc.ibl_writer
    • sn_csm_case_types.service_definition_admin
    • sn_hcls.foundation_data_writer
    		 This is the administrator role for Healthcare Operations Core.

    Team Member

    sn_hco.care_team_member
    • sn_customerservice.service_organization_contributor
    • sn_hcls.foundation_data_viewer
    		 This role has access to create and view HCO cases and can add members to the care unit.

    Team Manager

    sn_hco.care_team_manager
    • sn_hco.care_team_member
    • sn_customerservice.svc_location_manager_contributor

    This role can view HCO cases and HCLS foundation data.

    Viewer

    sn_hco.viewer    		 sn_hcls.foundation_data_viewer This role can view HCO cases and HCLS foundation data.

    Support Agent

    sn_hco.loc_support_agent    		 sn_bus_loc.svc_location_support_agent This role can view, track, resolve, and fulfill all cases under their assignment group.
    sn_hco.loc_manager Monitors the tasks within their organizations.

    Plugins installed with Healthcare Operations Core

    Plugin name Description

    Care Team Portal

    (com.sn_cto_sp )

    Provides a portal experience for Healthcare Operations Core users to create requests for supporting departments, manage teams, and gain visibility into submitted requests.

    Healthcare and Life Sciences Service Management Core

    (sn_hcls)

    		 Provides the Healthcare and Life Sciences data model for Healthcare and Life Sciences industry products.

    Business rules installed with Healthcare Operations Core

    Business rules name Description
    HCLS Org Loc Association duplicate check Ensures that Healthcare locations are associated with healthcare organizations only once
    Set HCLS location from CMN location

    Sets the corresponding Healthcare location of selected cmn_location.