Exploring EMR Help

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Learn more about the available features offered by EMR Help to help create a seamless experience for your clinicians to raise requests from an external EMR system.

    EMR Help overview

    Optimize clinician time in delivering patient care by automating and routing EMR service requests from clinicians to the right teams. If an issue-reporting capability is not available within an EMR system, clinicians might not have time to report the issue, which results in unreported issues or delayed resolutions. Having to access a separate issue-reporting process takes clinician time away from patients and interrupts routine workflows.

    For example, a clinician might encounter an IT or healthcare-related issue while viewing a patient record. With EMR Help, the clinician can request service directly within the EMR system, which automatically creates a service request in a ServiceNow instance. Necessary details such as patient record are added automatically and the service agent can quickly and effectively solve the issues detected by the clinician.

    The EMR Help application integrates an EMR system with your ServiceNow instance to enable clinicians to submit service requests from within the EMR system. An equivalent record is created in your ServiceNow instance for each service request. A healthcare agent can then look into and resolve such records from your ServiceNow instance.

    Hinweis:
    The healthcare case request capability can only be fulfilled for custom healthcare case types. To fulfill healthcare cases, you must first create your own custom healthcare case type. For more information on this, see Configure healthcare case types for EMR Help.

    EMR Help workflow

    Workflow of the EMR Help application.

    In the EMR Help workflow:
    1. An administrator configures the EMR Help application to address different types of clinician issues submitted from an EMR system.
    2. A clinician detects an issue and creates a service request from directly within the EMR system using the EMR Help portal.
    3. A hospital desk service agent receives the request and fixes the issue using a ServiceNow instance.

    EMR Help benefits

    EMR Help provides the following benefits:

    Tabelle : 1. EMR Help Benefits

    Benefit

    Feature

    Users

    Save time by submitting requests to your ServiceNow instance directly from an EMR system.

    Create requests within your EMR system

    Clinician

    Enjoy improved visibility by tracking task-based records such as cases, incidents, or work orders.

    EMR Help data model

    Service Desk Agent

    Provide encryption support to secure sensitive information.

    Encryption options in EMR Help

    Administrator

    Automatically transmit instance information to hospital service desk agents.

    Resolve EMR Help requests

    Service Desk Agent

    What to explore next

    To learn more about configuring and using EMR Help, see: