Assign roles for EMR Help users

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Assign roles to control access to features, capabilities, and data in the EMR Help application.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Users with the roles listed in the following table can use the EMR Help application.
    Tabelle : 1. Roles required for EMR Help

    Roles

    Tasks

    sn_ind_rmt_help.admin

    Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer.

    sn_ind_rmt_help.requester

    Submit and monitor a ServiceNow service request from within an EMR system.

    sn_ind_rmt_help.viewer

    View details of the EMR data associated with a ServiceNow service request.

    Hinweis:
    Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data [sn_ind_rmt_help_incident​_data] table.

    Prozedur

    Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
    • To assign a role to a user, see Assign a role to a user.
    • To assign a role to a group, see Assign a role to a group.