Key Features

• Create and manage crisis events: Initiate crisis records, classify severity, assign priorities, designate response teams, and document initial actions within the BCM Configurable Workspace.
• Track impacted assets and plans: Monitor affected assets and link related recovery plans to the crisis event for efficient asset recovery during planning stages.
• Add and manage event tasks: Assign tasks related to crisis response, which can be edited in bulk from the Event tasks list by users with appropriate permissions, enhancing task management efficiency.
• Bulk editing and state management for event tasks: Users with edit access can update multiple task fields simultaneously, including state, assigned personnel, actual start/end dates, and assigned groups. State transitions are controlled with specific permitted paths to maintain process integrity.
• Recovery task member updates: Members can update task statuses via "My Recovery Tasks," though they have limited editing rights and cannot reopen tasks once closed.
• Automated task import and execution: Import automated tasks from business continuity plans to accelerate response during actual events.
• Nested plans and dependencies: Configure system properties to automate nested plan creation and define dependencies between plans to optimize event response.
• Create action items on the fly: Crisis managers can generate ad-hoc action tasks during open events or exercises without linking them to assets or recovery plans, allowing flexibility in response activities.
• Group similar tasks: Use the Similar tasks groups feature to identify and consolidate duplicate or related tasks, reducing redundancy and improving task management.
• Request and approve crisis events: Facilitate approval workflows within the workspace to validate and authorize crisis response plans and actions.

Practical Benefits for ServiceNow Customers

• Enables a structured and repeatable approach to crisis event management, improving response speed and coordination.
• Reduces manual effort by automating task creation, nested plans, and dependency tracking, enhancing operational efficiency.
• Enhances collaboration by allowing multiple users with appropriate roles to update tasks in bulk and track recovery progress.
• Improves visibility and control over crisis response activities through status tracking, approval workflows, and consolidated task grouping.
• Supports recovery team members with tailored access to update task progress without exposing full event details, maintaining security and role separation.