---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Monitor controls using GRC Performance Analytics Indicators

# Monitor controls using GRC Performance
Analytics Indicators {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

You can link Policy and Compliance Management content and items to Performance Analytics
indicators, breakdowns, and thresholds. You can associate Performance Analytics indicators with
control objectives and controls to view scorecards and trends and analyze current conditions and
trends.
The risks and controls associated with a PA indicator or PA indicator/breakdown/element automatically monitor any PA threshold with the same PA indicator or PA indicator, breakdown, or element relationship. Any PA threshold
breach is reported at the risk or control and Performance Analytics indicators relationship level within a breach counter.

## PA threshold breach impact {#pa-indicators-policy-comp__section_emr_55p_jz}

When a risk or control and Performance Analytics indicators relationship breach counter is
different than zero (for example, a PA threshold with the same PA indicator or PA indicator,
breakdown, or element relationship has breached), and if no opened issue exists, then an
issue is created which is associated to the risk or control. Also for risks, the
Indicator failure factor represents the number of risk and
Performance Analytics indicators relationships with a breach counter different than zero.

## Reset all PA Indicator breach counters {#pa-indicators-policy-comp__section_fmr_55p_jz}

Reset breach counters associated to a risk or control by clicking Reset all PA Indicator breach counters or opening the specific relationship and clicking
Reset Breach Counter.

## GRC PA indicator breach reports {#pa-indicators-policy-comp__section_gmr_55p_jz}

There are two reports for the reporting of breaches:

* Risk PA Indicator Breaches
* Control PA Indicator Breaches
{#pa-indicators-policy-comp__ul_d35_gwp_vw}

## Activate GRC: Performance Analytics
Integration {#ariaid-title2}

The GRC: Performance Analytics
Integration plugin provides an integration between Performance Analytics and the Risk Management and Policy and Compliance Management
applications. This plugin provides more insight into organizational risk and compliance
performance.

### Before you begin

Role required: admin

### About this task

This plugin includes demo data and activates related plugins if they are not already
active.

### Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-grc-pa-prem-integ__find-plugins-cmd}
{#activate-grc-pa-prem-integ__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-grc-pa-prem-integ__p_cb1_nfg_h1c}
   {#activate-grc-pa-prem-integ__find-plugin-cmd}
{#activate-grc-pa-prem-integ__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). {#activate-grc-pa-prem-integ__activate-plugin}
{#activate-grc-pa-prem-integ__activate-plugin}{#activate-grc-pa-prem-integ__steps_cfk_wxz_ns}

### What to do next

After activating the GRC: Performance Analytics Integration
plugin on an instance with customized related lists on content (risk or control
objective) or items (risk or control), you may have to manually add the PA Indicator
to content relationships and/or the PA indicator to item relationships.
**Related tasks**   

* [List of plugins](https://servicenow-prod.fluidtopics.net/8~rRw1a5TCurCH5ssU4KJA "The GRC: Performance Analytics Integration plugin provides an integration between Performance Analytics and the Risk Management and Policy and Compliance Management applications. This plugin provides more insight into organizational risk and compliance performance.")

## Associate a PA indicator with a risk statement or control objective {#ariaid-title3}

You can associate Performance Analytics indicators with risk statements and policy
statements to analyze trends related to the risk or policy.

### Before you begin

Role required: sn_risk.manager or sn_compliance.manager

### Procedure

1. Navigate to one of the following locations:  
   * AllPolicy and CompliancePolicies and ProceduresControl objectives.
   * AllRiskRisk LibraryRisk Statements.
   {#associate-pa-indicator-grc-content__ul_ixz_bjz_pw}
2. Open a risk statement or control objective.
3. In the PA Indicators related list, click New.
4. On the form, fill in the fields.  
   {#associate-pa-indicator-grc-content__table_chs_jgz_pw__entry__2}

   | Field | Description |
   |-|-|
   | PA Indicator | The performance analytics indicator to associate the Risk Statement or control objective with. |
   [Table 1. PA Indicators form]

   {#associate-pa-indicator-grc-content__table_chs_jgz_pw}
5. Click Submit.  
   On the risk statement or control objective form, in the PA Indicators related list, you see the associated indicator. You can optionally click View Indicator on the desired indicator to see the Performance Analytics scorecard of the indicator. The PA Indicator associations are carried over to all risks or controls associated to the original risk statement or control objective. Also, if the indicator has a breakdown that matches the risk or entity of the control (for example a Business Service breakdown), the Breakdown and Element fields for the relationship are automatically filled in.

## Associate a PA indicator with risks and controls {#ariaid-title4}

You can associate Performance Analytics indicators with risks and controls to analyze
trends related to the entity that risk or control belongs to.

### Before you begin

Role required: sn_risk.manager or sn_compliance.manager

### Procedure

1. Navigate to one of the following locations:  
   * Policy and ComplianceControlsAll Controls.
   * RiskRisk RegisterAll Risks.
   {#associate-pa-indicator-grc-item__ul_vlf_cjz_pw}
2. Open a risk or control.
3. In the PA Indicators related list, click New.
4. On the form, fill in the fields.  
   {#associate-pa-indicator-grc-item__table_chs_jgz_pw__entry__2}

   | Field | Description |
   |-|-|
   | PA Indicator | Performance analytics indicator to associate the Risk or Control with. |
   | Breakdown | Break down to view a specific trend based on the breakdown element. |
   | Element | Break down element to view a particular trend and scorecard. Note: This field depends on the Breakdown field being populated. When visible, it is mandatory. |
   [Table 2. PA Indicators form]

   {#associate-pa-indicator-grc-item__table_chs_jgz_pw}
5. Click Submit.  
   On the Risk or Control form, in the PA Indicators related list, you see the associated indicator. You can optionally click View Indicator on the desired indicator to see the Performance Analytics scorecard of the indicator.

## Update associated GRC indicators
for a set of items {#ariaid-title5}

You can update all the items belonging to a GRC content record so each item is
individually related to the PA indicator.

### Before you begin

Role required: sn_risk.manager or sn_compliance.manager

### Procedure

1. Navigate to one of the following locations:  
   * AllPolicy and CompliancePolicies and ProceduresControl Objectives.
   * AllRiskRisk LibraryRisk Statements.
   {#update-associted-indicators-set-of-items__ul_vlf_cjz_pw}
2. Open a Risk Statement or Control Objective that has an associated Performance Analytics Indicator.
3. Click the Update PA Relationships related link.  
   All the risks or controls related to the risk statement or policy statement are automatically associated with all the risk statement or policy indicators of the statement. Also, if the indicator has a breakdown that matches the risk or entity of the control (for example a Business Service breakdown), the Breakdown and Element fields for the relationship are automatically filled in.

*[\>]: and then