---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

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---

# Privacy Case Management

# Privacy Case Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Governance, Risk, and Compliance: Privacy Case Management application enables you to report and manage privacy violations and complaints. The solution allows for the swift and efficient management of privacy breaches and complaints through
collaboration with various teams which help in investigating the root cause and key details of the breach reported.

With the ability to integrate with other systems and record impacted areas, the application helps to identify key stakeholders and information objects associated with a case. This helps privacy teams to take appropriate preventive
measures and remediation steps to manage the breach and its impact.

|-|-|-|
| [Explore![Exploring Privacy Case Management.]()Learn about how privacy managers, privacy users, and privacy administrators use the Privacy Case Management application.](cyUZW4IhcjA7~lS2nw9j9g "The Governance, Risk, and Compliance: Privacy Case Management application enables users to report any privacy breaches or complaints, collaborate with key stakeholders, perform breach investigations, and analyse the causes and consequences of breaches.") | [Configure ![Configuring Privacy Case Management.]() Configure your Privacy Case Management application.](Xd4C4nBZpyYrosLcvgRpLA "Follow the order of the tasks given here to configure Privacy Case Management application. These tasks help you to manage the compliance cases effectively.") | [Use ![Use Privacy Case Management.]()](pb0yxA1M_JHtQm_w5Up5yQ "You can use the Privacy Case Management application to report privacy cases and manage the lifecycle of a privacy case.") Work on creating privacy assessments, processing activities and so on. |
| [Reference![]() Learn about the tables and roles that are installed with the Privacy Case Management application.](DqJfR5lCHgXEW21pxFk9bA "Several types of components are installed with installation of the Privacy Case Management application, including tables, user roles.") |   |   |
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{#privacy-case-management-overview__table_iwv_lpv_klb}