---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# GRC notification redirection

# GRC notification redirection {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When you receive notifications for GRC records, you are directed to either the workspace view or classic view based on your access permissions and role. This feature enables you to work directly in the appropriate interface
without manual navigation.

## How it works {#email-notification-redirection__section_oxv_1c2_f3c}

When you select a link in a notification, the system determines where to direct you based on your workspace access:

* If you have access to a workspace, you're directed to the workspace view of the record.
* If you don't have workspace access, you're directed to the classic view of the record.
* If you have access to multiple workspaces, you're directed to the workspace view of the record in the workspace that takes precedence based on your administrator's configuration.
{#email-notification-redirection__ul_hl2_cc2_f3c}

## Benefits {#email-notification-redirection__section_knr_gc2_f3c}

* You remain in your preferred interface without having to switch manually between workspace and classic views.
* You have a consistent experience across notifications and workspaces.
* Reduced confusion and fewer steps when accessing records.
* If your workspace access can't be determined, you're directed to the classic view so that you can still access records from notifications.
{#email-notification-redirection__ul_phv_nd2_f3c}
* **[Configure GRC notification redirection](https://servicenow-prod.fluidtopics.net/ulooX7wRJUlwgxi2HE9k3A)**   
  Create notification routing rules that automatically direct users to workspace view or classic view based on their access permissions.

**Related tasks**   

* [Configure GRC notification redirection](https://servicenow-prod.fluidtopics.net/ulooX7wRJUlwgxi2HE9k3A "Create notification routing rules that automatically direct users to workspace view or classic view based on their access permissions.")