---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Manage risk issues and remediation

# Manage risk issues and remediation {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Issues can be created manually to document audit observations or remediations, or to accept any problems. They are automatically generated from indicator results, attestation results, or control test effectiveness.  
Various types of issues are created under the following conditions:

Issue
:   Created when an indicator fails

Control issue
:   Created when a control attestation is completed indicating that the control is
    Not implemented

Control test issue
:   Created when a control test is closed complete with the control effectiveness set to
    Ineffective

Other issue
:   Created by the user manually

Remediating an issue marks an intention to fix the underlying issue causing the control failure
or risk exposure. Accepting an issue marks an intention to create an exception for a known
control failure or risk. Controls that are Accepted remain in a
non-compliant state until the control is reassessed. In this way, the issue can be used to
document observations during audits.