---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Report an AI case from the Employee Center

# Report an AI case from the Employee Center {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Report an AI case by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt
resolution.

## Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. On the Employee Center landing page, select Technology servicesAI assets.
3. Select the Report an AI case card.
4. On the form, fill in the fields.  
   For a description of the field values on the Report an AI case form, see [Report an AI case form](https://servicenow-prod.fluidtopics.net/y0N8Xbkbtx10y4WK51IWdQ "Use the Report an AI case form in the Employee Center to report an AI case with the necessary details.").
5. **Optional:** To add attachments, select Add attachments.
6. **Optional:** To save the form as a draft and edit it later, select Save as Draft.
7. Select Submit.  
   The form is saved and an AI case is created.
{#report-ai-case__steps_r24_fbt_x2c}

## Result

The case is assigned to the AI case team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI case created.

An AI case passes through: New, Triage, Investigate, Resolve, Post case review, and Close states.

## What to do next

[Initiate AI assessment on an AI asset](https://servicenow-prod.fluidtopics.net/Y5lHVkUAbCvo~ynMM5lIkw "Initiate AI assessment for the whole AI asset.")
* **[Report an AI case form](https://servicenow-prod.fluidtopics.net/y0N8Xbkbtx10y4WK51IWdQ)**   
  Use the Report an AI case form in the Employee Center to report an AI case with the necessary details.

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