--- sourceDocument: Yokohama Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Privacy content accelerator # Privacy content accelerator {#ariaid-title1} * Release version: Yokohama * * Updated March 10, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Privacy content accelerator The Privacy content accelerator in ServiceNow provides prebuilt privacy compliance content that privacy users can activate directly from the Privacy workspace. It supports major privacy frameworks such as GDPR, CCPA, LGPD, and the NIST Privacy Framework 1.0, helping organizations align their privacy programs with key regulatory requirements. Access to this accelerator is limited to users with Privacy Manager or Privacy Admin roles. Show full answer Show less **Important:** While the accelerator aids in addressing regulatory requirements, ServiceNow does not guarantee compliance. Customers remain responsible for their own regulatory compliance. ServiceNow commits to delivering software updates for major regulations within 12 to 18 months of publication and for minor changes typically within 12 months. ## Key Features * **Prebuilt Authority Documents:** The accelerator includes authority documents that contain citations and control objectives aligned with privacy regulations. Each document card shows counts of related citations and controls, current status, and version information. * **Privacy Frameworks Tab:** Displays four authority documents, each with options to activate or update content. * **Risk Statements Tab:** Displays categorized risk statement cards with version details and options to activate associated risk statements. * **Content Installation and Management:** Citations and control objectives have installation states (Ready or Installed). Activating or updating an authority document transitions relevant records from Ready to Installed. * **Overwrite Behavior:** When installing content packs, existing citation records with the same name and authority document are overwritten to ensure content consistency. * **Parent Citation Handling:** Parent citations referenced by child citations populate after installation, ensuring hierarchical integrity of citation data. The same applies to related control objectives. * **Content Reference Records:** Activation of an authority document creates a content reference record storing the active version and linking all installed citations and their control objectives. ## What to Expect By using the Privacy content accelerator, ServiceNow customers can quickly deploy and maintain privacy compliance content aligned with major privacy regulations. This streamlines privacy program management by providing a structured, up-to-date catalog of regulatory citations, control objectives, and risk statements. The solution facilitates ongoing updates and version management, supporting compliance efforts with less manual effort. The Privacy content accelerator provides prebuilt privacy compliance content that privacy users can activate directly from the Privacy workspace. ## Disclaimer Important: The ServiceNow Risk products help customers address regulatory requirements under various jurisdictions. However, we do not guarantee compliance and customers are ultimately responsible for their own compliance with applicable regulations. ServiceNow aims to provide software updates for new or updated major regulations and requirements within twelve to eighteen months of the regulation's publication. For regulations for which ServiceNow provides a level of support in the base system, ServiceNow aims to provide software updates for minor regulatory changes within 12 months and for major regulatory changes within up to 18 months depending on scope and impact. We differentiate between typical regulatory content updates, which do not require software updates or enhancements, and regulatory updates, which do require software updates or enhancements. Content updates are generally delivered on a shorter cadence than if software update or enhancement is required for the regulatory update or change. ## Accessing the privacy content accelerator {#privacy-content-accelerator__id_ujh_3c1_43c} The Privacy content accelerator provides pre‑built authority documents, citations, control objectives, and risk statements aligned with major privacy frameworks, including GDPR, CCPA, LGPD, and the NIST Privacy Framework 1.0. A dedicated icon in the Privacy workspace provides navigation to the privacy content accelerator. Only users with the Privacy Manager or Privacy admin roles can view and access this icon. ## Content tab {#privacy-content-accelerator__section_rwh_kc1_43c} The privacy content accelerator page contains two tabs: * Privacy Frameworks: Displays four authority documents. Each authority document card shows the count of related citations and control objectives. The card also shows the current status and the version number (when an active version exists). * Risk Statements: Displays risk statement categories. Each category card shows the version and provides an option to activate the associated risk statements. {#privacy-content-accelerator__ul_ejy_lc1_43c} ## Authority document status {#privacy-content-accelerator__section_fqs_pc1_43c} Each authority document card reflects one of the following statuses: * New: The authority document has not been installed. The card displays an Activate button. * Active: The authority document is installed. The card displays the active version number and an Update button. {#privacy-content-accelerator__ul_eg5_qc1_43c} ## Installation states for citations and control objectives {#privacy-content-accelerator__section_ddc_vc1_43c} Individual citation and control objective records display an installation state: * **Ready** --- The record has not yet been installed. * **Installed** --- The record is installed and active in the instance. {#privacy-content-accelerator__ul_qq1_x5x_m3c} When an authority document is activated or updated, selected citations and control objectives transition from **Ready** to **Installed**. ## Overwrite behavior for existing records {#privacy-content-accelerator__section_override} If a citation with the same name already exists in the instance and it belongs to the same authority document, installing the content pack version overwrites the existing record. ## Parent citations {#privacy-content-accelerator__section_parent_citations} Citations may reference parent citations. If a parent citation has not been installed, the parent field on child citation records displays an empty value. The parent citation value is populated after the parent citation is installed. The same behavior applies to related control objectives. ## Content reference records {#privacy-content-accelerator__section_content_reference} When an authority document is activated, a content reference record is created. This record stores the active version and links to all citations installed for that authority document. Each citation record, in turn, lists its associated control objectives. ## Risk statements {#privacy-content-accelerator__section_edb_jwx_m3c} The Risk Statements tab in the privacy content accelerator displays risk statement categories. Each category is represented as a card that shows the version of the available content.