---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Modify email notifications

# Modify email notifications to use notification redirection {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 9, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Update email notifications to use the notification redirection framework so users are automatically directed to the appropriate view based on their workspace access.

## Before you begin

You must have notification routing rules configured before modifying notifications. For more information, see [Modify email notifications to use notification redirection](https://servicenow-prod.fluidtopics.net/fXJH8usDkYM0MAGIH1q3bA "Update email notifications to use the notification redirection framework so users are automatically directed to the appropriate view based on their workspace access.").

Role required: admin

## About this task {#modify-email-notifications-to-use-notification-redirection__section_rnk_jwx_f3c}

To enable redirection for a notification, replace the standard URL variables with mail script references that call the redirection framework. The system uses these mail scripts to generate URLs that route users to the
appropriate view based on their workspace access.

## Procedure

1. Navigate to AllSystem NotificationEmailNotifications.
2. Open the notification that you want to modify.
3. Select the What it will contain tab.
4. In the Message HTML field, replace the URL variable values.  
   * To display a link as the link text, replace `${URI}`, with `${mail_script:RecordNotificationRedirectionScript}`.
   * To display the record name as the link text, replace `${URI_REF}` with `${mail_script:RecordREFNotificationRedirectionScript}`.
   * For list view links, create a custom mail script that uses the `GRCNotificationRedirectionUtils` script include to generate the redirection URL.
5. Select Update.

## Result

When users select links in the modified notification, the system automatically directs them based on their workspace access. If they have workspace access, they're directed to workspace view. If they don't have workspace
access, they're directed to classic view.
**Related tasks**   

* [Modify email notifications to use notification redirection](https://servicenow-prod.fluidtopics.net/fXJH8usDkYM0MAGIH1q3bA "Update email notifications to use the notification redirection framework so users are automatically directed to the appropriate view based on their workspace access.")

*[\>]: and then