---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Work on a case task

# Work on a case task {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a case task owner, accept the task, provide the details requested by the case analyst, and submit it for a review. If a case task is assigned to an assignment group, and not to a specific user, then any user who is a part
of the assignment group can accept the task and work on it.

## Before you begin

Role required: sn_privacy_case.privacy_case_business_user

## About this task

If a case task is of type Assessment, a case requires the case task owner to take an assessment to determine losses incurred from a
case. In this case, the task owner can accept the work and then take the assessment. If the case task is of type Investigation or Others, the case task owner can
accept the task, provide their observations, and submit the case for review to the case analyst.

## Procedure

1. Navigate to Self ServiceEmployee Center.
2. Access your task from the My tasks module.
3. Open the task assigned to you.
4. Select Accept work .
5. In the confirmation dialog box, select Accept work.
6. Depending on your case task type, perform the following steps.

   | Choice | Steps |
   | If the task is of type Assessment | 1. Select Take assessment. 2. Respond to the questions in the assessment. 3. Select Submit. 4. Save the Save. {#accept-a-case-task__ol_rrs_pyn_pvb} |
   | If the task is of type Investigation or Others | 1. In the Observations field, provide your comments. 2. Select Save. 3. Select Ready for review. 4. In the confirmation dialog box, provide your comments. 5. Select Ready for review. {#accept-a-case-task__ol_n5k_3zn_pvb} |
   |-|-|

   {#accept-a-case-task__choicetable_ehd_gyn_pvb}

## What to do next

1. [Create or manage an information object within a processing activity](https://servicenow-prod.fluidtopics.net/CsU5_N0k7Ck9vKgTzL1VCA "Add information objects to the processing activity after a processing activity is created. Adding information objects helps you understand the types of personal information that is being processed and the way it is processed. This task helps in applying the appropriate controls to the processing activity.").
2. [Add key stakeholders and send privacy assessments](https://servicenow-prod.fluidtopics.net/a24ujrWHgBW64LPIqS8JrQ "Add key stakeholders to a processing activity to identify the key members who are responsible for processing the personal data within the processing activity. You can then send the respective privacy assessments to the stakeholders based on their responsibilities. For example, an entity owner is a key stakeholder for a processing activity.").
3. [Add impacted areas to a case](https://servicenow-prod.fluidtopics.net/4FNmjG12ty6worLnaxIdJA "Add the impacted areas or objects that are affected by the privacy case or event in the Privacy Case Management application.").
4. [Add related areas to a case](https://servicenow-prod.fluidtopics.net/Z9mRSr316z2YMV6PrC76pg "Add the related areas that are related to a privacy case or event reported in the Privacy Case Management application.").
5. [Add causes and consequences to a case](https://servicenow-prod.fluidtopics.net/2k7IqwYO7309uiMHBM1U8A "Define the root cause for the reported privacy case or event and its consequences on the organization using the Privacy Case Management application.").
6. [Add regulations to a case](https://servicenow-prod.fluidtopics.net/7OiAnSw2UGEvJeXUzPXYEg "Add the necessary regulations that are or can be impacted by the case that has been reported. In the ServiceNow platform, regulations are captured as authority documents. Adding the regulations to the case enables you to identify which regulations are breached or violated and prevents penalties and fines.").
7. [Add issues to a case](https://servicenow-prod.fluidtopics.net/ZzjECnPrSCGib9GPRlH96g "Identify and manage issues related to the impacted areas for the reported privacy case. You can also create issues from the Privacy Case Management landing page.").
{#accept-a-case-task__ol_f5f_hhv_rvb}
* **[Reassign an assessment type case task](https://servicenow-prod.fluidtopics.net/WL9rAJoUbplipyXwrbwn5w)**   
  Reassign an Assessment type case task to another user. A case analyst or a case task owner can reassign a task to another case task owner, if required.
* **[Review and close a case task](https://servicenow-prod.fluidtopics.net/FjMWx2v4XJu44OQecTICOQ)**   
  Review a case task after a case task owner provides their responses and observations for the case.

*[\>]: and then